About this role
Job summary
To support the Deputy Clinical Care Manager with the day-to-day management of the Business Intelligence team, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Business Intelligence Team plays a key role in supporting the PCN to maximise income and achieve its Quality and Outcomes Framework (QOF) and Investment and Impact Fund (IIF) targets. You will be supporting a team of Care Coordinators in organising and monitoring long-term condition reviews, providing administrative support to the Frailty Team, and contributing to the effective delivery of wider PCN services and initiatives.
The Clinical Care Team Leader will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Learning and Development and promoting a positive working environment. Primary
Responsibilities
The following are the core responsibilities of the Clinical Care Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels .
Hours: (32 per week)
Monday 0800 1800
Tuesday 0800 1800
Wednesday 0800-1300
Friday 0800 1800
Pay: £14.86 per hour
Main duties of the job
- Responsible for the day-to-day management of the Business intelligence team.
- To provide overall support inclusive of all teams on the designated site
- Identify training needs and arrange training programmes for members of the Business Intelligence team.
- Work effectively with individuals in other agencies to meet patients needs
- Ensure staff Reviews and Appraisals are conducted in a timely manner
- Ensure Return to work interviews are conducted in line with the absence management policy, supporting Deputy Clinical Care Manger with completing Absence reviews.
- Carefully apply Practice policies, standards and guidance
- Participate in audits and project work when required
- To provide a project management role to the practice as and when required
- Deal with patient complaints, only escalating where necessary
- Deal with IT issues as they arise, seeking assistance with more complex issues as appropriate
- Arrange team meetings as required and ensure accurate recording and dissemination of minutes
- Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance. In addition to the primary responsibilities, the Operations Team Leader may be requested to: Support reception and administration staff, providing cover during staff absences,Complete opening and closing procedures in accordance with the duty rota if required, Assist the teams with their duties if required
About us
Who are we?
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Job description
Job responsibilities
Essential Requirements
- GCSE English (C or above) and at least three others
- Experience of working with the general public
- Experience of administrative duties
- Experience of leading / managing a team
- Excellent communication skills (written and oral)
- Strong IT skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable Requirements
- Educated to A-level / equivalent or higher, with relevant
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
- Leadership and / or Management Qualification
- Experience of working in a health care setting
- Experience of providing appraisal writing and staff
- EMIS / Systmone / Vision user skills
Other Requirements
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Driving Licence
Person Specification
Experience
Essential
- Essential Requirements:
- GCSE English (C or above) and at least three others
- Experience of working with the general public
- Experience of administrative duties
- Experience of leading / managing a team
- Excellent communication skills (written and oral)
- Strong IT skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Desirable Requirements:
- Educated to A-level / equivalent or higher, with relevant
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
- Leadership and / or Management Qualification
- Experience of working in a health care setting
- Experience of providing appraisal writing and staff
- EMIS / Systmone / Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pathfields Medical Group
Address
Laira Surgery
95 Pike Road
Plymouth
Devon
PL3 6HG
United Kingdom
Employer's website
https://www.pathfields.co.uk (Opens in a new tab)