About this role
Job summary
Team Leader Opportunities - Patient Services Team x 2
Pathfields Medical Group
27 Hours per Week Across all six sites in Plymouth
Are you an experienced healthcare administrator or team leader looking for your next challenge? Do you have a passion for delivering excellent patient care, supporting staff development, and driving service improvements?
At Pathfields Medical Group, we are expanding our leadership structure and are excited to offer two Team Leader opportunities within our Patient Services Team. These roles are ideal for motivated individuals who thrive in a fast-paced environment and enjoy leading others to deliver outstanding patient services.
Main duties of the job
Available Roles
Patient Advisor Team Leader
Responsible for leading our reception and patient advisor teams, ensuring the smooth day-to-day operation of front-line services. This role focuses on patient experience, reception service delivery, appointment management, team performance, workforce planning, and operational support across our practice sites.
Care Navigation Team Leader
Responsible for leading our Care Navigation function and supporting the delivery of efficient patient access services. This role includes oversight of patient access pathways, NHS App promotion, System Connects processing, functional illness processes, staff management, service improvement initiatives, and maintaining Standard Operating Procedures (SOPs).
About us
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Job description
Job responsibilities
Depending on the role, you will
- Lead, motivate and support a dedicated team of Patient Advisors or Care Navigators.
- Conduct regular one-to-one meetings and support staff development.
- Manage team performance, attendance and wellbeing.
- Assist with rota planning and workforce management.
- Support recruitment, induction and probation processes.
- Ensure patients receive a high-quality, accessible service.
- Monitor operational performance and identify opportunities for improvement.
- Develop and maintain effective processes and Standard Operating Procedures.
- Work closely with managers, clinicians and colleagues to improve services.
- Champion excellent patient care and customer service.
Person Specification
Experience
Essential
- We are seeking individuals who have:
- Previous experience in a supervisory or leadership role.
- Experience working in healthcare, primary care, customer service, or administrative environments.
- Excellent communication and organisational skills.
- Strong IT skills and confidence using digital systems.
- The ability to manage competing priorities and perform well under pressure.
- A positive, proactive and supportive leadership style.
- A commitment to delivering excellent patient services.
Employer details
Employer name
Pathfields Medical Group
Address
Laira Surgery
95 Pike Road
Plymouth
Devon
PL3 6HG
United Kingdom
Employer's website
https://www.pathfields.co.uk (Opens in a new tab)