About this role
Job summary
Be at the heart of the Emergency Department and make a real difference to patient care.
The Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays.
The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.
Main duties of the job
- Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
- Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
- Escalate delays to the Nurse in Charge / Clinical Coordinator
- Proactively chase results including:
- Ensure results are communicated promptly to clinical teams
- Follow up outstanding requests with relevant departments
- Assist in progressing patient decisions:
Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff.
About us
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites: Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.
Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Job description
Job responsibilities
he Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays.
- Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
- Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
- Escalate delays to the Nurse in Charge / Clinical Coordinator
- Proactively chase results including:
- Ensure results are communicated promptly to clinical teams
- Follow up outstanding requests with relevant departments
- Assist in progressing patient decisions:
Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Previous medical secretarial experience
- Experience co-ordinating a patient workload
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
- Advanced knowledge of medical terminology.
- Understanding of person-centred care.
Skills
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Good observation skills.
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs.
- Ability to retrieve information from a wide range of sources and in different formats.
Desirable
- Able to use own initiative and work without supervision
Other
Essential
- Must be prepared to work across different hospital sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Emergency Department
Mount Vernon Street
Liverpool
L7 8YE
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)