About this role
Job summary
An exciting opportunity has arisen for an Endocrine Care Co-ordinator (Band 4) to join the endocrine department at the Christie Hospital to support the management of patients. We are looking for a highly motivated, innovative and compassionate individual. You need to be committed to improving service delivery.
We have an exciting opportunity for a Cancer Care Co-ordinator to join our endocrine team. The successful candidate will be passionate about making a difference to patients diagnosed with cancer.
As a Care Coordinator, you will work closely with oncologists, endocrinologists, nurses, dietitians, and other healthcare professionals to develop and implement individualised management plans for patients. The successful candidate will act as a vital link between oncology and endocrine services, providing education, clinical support, and care coordination.
You will also play a key role in triaging patient concerns, coordinating appointments and follow-ups, and supporting the endocrine team with administrative and clinical tasks.
You must be self-motivating, organised, computer literate and able to demonstrate excellent interpersonal skills with a commitment to advancing diabetes care through collaborative working with oncology teams and personal development.
Main duties of the job
- Act as a liaison between oncology and endocrine care teams to ensure continuity and consistency in treatment.
- Coordinate appointments, lab tests, and follow-ups related to both diabetes and cancer care.
- Maintain accurate records.
- Communicating effectively (face-to-face, telephone, remote/virtual) with a range of individuals on various levels, e.g. patients, relatives, carers, other health / social care professionals and community workers as required.
- Providing general information individuals in a range of different formats and support to patients in a personalised manner to support diverse range of people.
- Provide advocacy for patients, helping individuals navigate health and social care, staying well informed, empowering them to make the best choices for their needs.
- Support the specialist endocrine team with the administration of on-going patient care including referrals to different hospital, primary care, community and specialist teams.
- Triage telephone and email enquiries, initiating an appropriate response according to risk assessment protocols and individual pathways (escalating urgent and referring complex decisions to the nursing/senior team for assessment and review).
- Make pre-planned telephone calls to patients to assess on-going needs and to enable a proactive prevention approach taking into consideration the views of patients and expertise, arranging other methods of assessment should this be required.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
- Communications and Leadership Attend and contribute to meetings and specialist groups (locally, regionally, and nationally) to share good practice and support service development.
- Reflect the diversity of healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding.
- Ensure appropriate and effective links with other departments in the hospital and community.
- Provide in depth health information according to local and national diabetes guidelines.
- Communicate clearly, concisely and effectively using advanced communication skills e.g. critical thinking, motivational interview skills, and change management.
- Excellent communication and reflective listening skills.
- Participate in the professional feedback process including complaints/compliments /incidents.
- Undertake training as appropriate to improve communication with service users.
- Highlight potential delays and problems in service provision.
- Liaise closely with the endocrine specialist nurse regarding the provision of the service.
- Develop good working relationships with Ward medics, Staff Nurses, GPs, Practice Nurses, and members of the endocrine Team and wider MDT.
- To deal with patient enquiries with tact and diplomacy, referring on to a more appropriate person as required.
- To participate in the continuous quality improvement audit process including self review.
- Perform relevant and additional skills and clinical skills as directed by the registered staff following completion of relevant competencies.
Analytical and Judgmental skills To be conversant with all the functions on the Christie clinical web porter system. To maintain accurate, contemporaneous patient records. To participate in audit research and development as required. To use relevant IT system(s) to accurately record activity / data as appropriate for job role within an agreed time frame. Planning and Organisational Skills Responsible for managing defined caseload of patients and organising own clinic lists where appropriate. To check stock levels of equipment required by the endocrine team and order as appropriately. Physical Skills Required to carry educational resources and equipment to different locations.
Required to undertake short periods of prolonged concentration e.g. assessment and devising treatment plans on an individual basis. Required to use Care flow to input endocrine work activities and facilitate service development. Responsibility for Policy/Service Development Assist the endocrine Specialist Nurse with policy and service developments including service evaluation and audit. Contribute to Department, Trust and Multi-disciplinary team policies and service development as required and with support from the endocrine Specialist Nurse.
Person Specification
Qualifications
Essential
- Level 2 Literacy and Numeracy (GCSE English and Math's Grade A-C)
- Evidence of continuous professional development (CPD)
Knowledge, Skills, Training and Experience
Essential
- Previous experience working within the health care setting
- Experience in the delivery of patient education
- Basic IT skills
- Excellent communication skills
- Flexible approach to work
- Experience of working as part of a team
- Experience of working with the public
- To demonstrate an awareness and understanding of supporting equality and valuing diversity within their role
Desirable
- Previous experience in the care of people with endocrine conditions
- Ability to use own initiative
- Organisational and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Christie NHS FT
Address
Endocrinology Admin - E00254
Wilmslow Road
Manchester
M20 4BX
United Kingdom
Employer's website
https://www.christie.nhs.uk/ (Opens in a new tab)