About this role
Job summary
An exciting opportunity has arisen for an enthusiastic individual to work on our Bank within the Central Services Directorate. The successful candidates will provide a comprehensive and effective secretarial support service to directorates across the Trust. Assist with the day-to-day clinic management of the clinic templates. To ensure secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that Trust targets are always maintained. To keep accurate, up-to-date patient records; to type clinic annotations and letters; and to help ensure that future appointments are made. The successful candidates should have excellent communication skills, typing and be able to prioritise their workload.
Main duties of the job
1.Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorates. 2.Work closely with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow) 3. Audio typing of correspondence and results, ensuring tight turnaround times are met. 4. Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes. 5. Appropriately disseminates a variety of correspondence/documentation across the department 6. Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).
7. Assists in the registration of new patients to ensure they are seen within the cancer waiting time target 8. Communicate with patients who may be anxious, angry or upset. 9. Exchange relevant information with GPs and other health professionals. 10. Maintain patient confidentiality at all times. 11. Always remain professional when communicating with people in various situations.12. Undertake other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc. 13. Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post.
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Job description Job responsibilities DUTIES AND RESPONSIBILITIES
1. Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorate.2. Work with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow)3. Audio typing of correspondence and results, ensuring tight turnaround times are met.4. Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes.5. Appropriately disseminates a variety of correspondence/documentation across the department.6. Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures.7. Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).8. Routinely uses the case note tracking system to ensure all patient case notes are tracked to their location.9. Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions.10. Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets.11. Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.12. Communicate with patients who may be anxious, angry or upset.13. Exchange relevant information with GPs and other health professionals.14. Deal compassionately with distressing situations.15. Liaise with other members of staff regarding case notes and patient visits.16. Maintain patient confidentiality at all times.17. Always Remain professional when communicating with people in various situations.18. Undertakes other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc.19. Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post.20. Contributes to the training of new members of staff within a given area as required.21. Work with the Assistant Operations Manager and Secretaries to improve quality and range of services, with resources being managed according to agreed policies and priorities.22. To provide cross cover in periods of absence within the Administration Team and the wider Central Services Directorate
Person Specification
Qualifications Essential
oSecondary-level education GCSW Maths and English at C-grade or above, or equivalent oAudio / copy typing
Desirable
oAMSPAR Full Diploma equivalent qualifications oRSA/OCR typing/text transcription Stage II or equivalent experience
Experience Essential
oPrevious clerical and /or secretarial experience oExperience of working with IT office packages
Desirable
oPrevious clerical and/or secretarial experience in a hospital environment oExperience of hospital administration system (PAS or equivalent)
Skills Essential
oAudio / copy typing oWord-processing - ability to produce accurate, well-presented work oExcellent oral and written communication skills oThe ability to manage workload and priorities competing tasks effectively
Knowledge Essential
oKnowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers
Other Essential
oAbility to work under pressure oAbility to work as part of a team oAble to use own initiative oReliability & confidentiality oAbility to be flexible oTo be flexible in order to meet the needs of the service and wider Central Services directorate.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Central Admin Bank Pool - E00040
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)