About this role
Job summary
The Band 3 Navigation Hub Support Worker is often the first point of contact for patients, carers and healthcare professionals accessing Essex Sexual Health Service. As part of the Navigation Hub team, you will manage telephone and digital enquiries, helping people access sexual health and contraception services in a professional, confidential and compassionate manner.
Using established booking guides, pathways and protocols, you will undertake assessment and triage activities, provide information and guidance, book appointments, support access to digital services and signpost individuals to appropriate services.
Working in a busy and rewarding environment, you will maintain accurate electronic patient records and support the coordination of patient journeys to ensure timely access to care.
The role also contributes to key operational activities, including administrative support, stock management, and the preparation and dispatch of condoms and health promotion materials.
Based within our Chelmsford Navigation Hub, you will be part of a dedicated team committed to improving sexual health and wellbeing. The role includes office-based working, with opportunities for home working subject to service needs and management agreement.
Main duties of the job
- Act as a first point of contact for service users, providing a professional, confidential and compassionate service through telephone, email and digital channels.
- Undertake protocol-led assessments and triage, providing information, guidance, signposting and timely access to appropriate services and care pathways.
- Book, amend and manage appointments, referrals, test result pathways and follow-up activities, supporting efficient patient journeys and service capacity.
- Maintain accurate electronic patient records and manage enquiries, referrals and shared inboxes in accordance with service procedures, data quality standards and confidentiality requirements.
- Escalate safeguarding concerns, clinical risks and complex enquiries in line with agreed protocols and procedures.
- Support the administration of the eC-Card scheme, preparation and dispatch of condoms and sexual health resources, and the maintenance of stock, stationery and supplies.
- Contribute to the efficient operation of the Navigation Hub through effective administrative support, workload management and collaborative working with colleagues and partner organisations.
- Participate in service improvement, team meetings, training and development activities.
- Comply with organisational policies, information governance, safeguarding, mandatory training and professional standards.
- Maintain a commitment to continuous learning and the delivery of high-quality, person-centred care.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our colleagues to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission
An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job description
Job responsibilities
Please see the attached job description for a full list of the main responsibilities for this role. Thank you for taking the time to apply for a role within Provide.
Person Specification
Application form
Essential
- NVQ 3 or equivalent
- Previous customer service or customer care experience.
- Experience of communicating with members of the public.
- Experience of managing challenging situations and responding appropriately.
- Experience of working effectively as part of a team and building positive working relationships
Desirable
- Experience of working within a protocol-led triage or assessment service.
- Experience working in a healthcare, sexual health, public health, or public service setting
Attributes
Essential
- Ability to demonstrate a strong commitment to and skills in customer care.
- Excellent administrative, organisational, and time-management skills.
Desirable
- Understanding of the barriers that may affect access to sexual health services and the ability to respond sensitively to individual needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Provide CIC
Address
St Peters Hospital
Spital Road
Maldon
CM96EG
United Kingdom
Employer's website
https://www.provide.org.uk/ (Opens in a new tab)