About this role
Job summary
We are looking for a passionate and committed individual to work as part of the Care Coordination Centre.
Team Leads play a vital part within the core team to support the smooth running of the department. Central to this role is working closely with both clinical and non-clinical staff for the co-production and co-delivery of a broad range of services.
If you do not meet all the essential criteria for this role but feel you have skills and experience which would be beneficial for this role, please complete an application and this will be discussed further at interview.
Main duties of the job
- Daily management of a team, or teams
- Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
- Collaborating across the service in developing staff rotas and making best use of available resources.
- Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
- Data inputting into clinical and administrative systems.
- Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
- To contribute to achieving the KPI's, service level agreements and implementing benchmarking/standards.
- Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission
An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Role eligible for NHS Pension
Job description
Job responsibilities
- Daily management of a team, or teams
- Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
- Managing sickness absence with the support of the HR department and consider ways to minimise work absence
- Collaborating across the service in developing staff rotas and making best use of available resources.
- Responsible for complex data collection about the services managed by the single point of access as required.
- Supporting clinical services with administration tasks, on request.
- Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
- Data inputting into clinical and administrative systems.
- Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
- Ensuring the induction process for new starters and others in the team.
- To contribute to achieving the KPIs, service level agreements and implementing benchmarking/standards.
- Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
- Providing cover and working co-operatively with others
- Will be responsible for signing off travel expenses and agency time sheets
- Undertake work related to direct line reports (Band 3 and Band 2)
- Undertake any other tasks as required that are commensurate with the role
Person Specification
Qualifications
Essential
- Diploma or NVQ Level 4 or equivalent level qualification
Desirable
- Evidence of commitment to Continuing Professional Development
WORK RELATED KNOWLEDGE & EXPERIENCE
Essential
- Proven track record of engagement with people in a customer focused environment
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
- Demonstrable knowledge of a range of Provide services and how best to access them
Desirable
- An understanding and knowledge of the main health issues affecting the local population
- Experience of working with individuals on a one-to-one basis in a health/social care setting
- Knowledge of the impact of barriers to health improvement
SKILLS & APTITUDES
Essential
- Demonstrable aptitude for rota creation and management
- Well organised and ability to prioritise workload
- Excellent communication skills both written and verbal
- Able to manage own time and work unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Provide CIC
Address
Provide HQ
900 The Crescent, Colchester Business Park
Colchester
CO4 9YQ
United Kingdom
Employer's website
https://www.provide.org.uk/ (Opens in a new tab)