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Customer Service Executive - Car Finance - Used Car Loans - Raipur - Pujari Chambers (3rd Floor) - CSE* @ Tata Capital

Raipur, Chhattisgarh, INOnsiteFull-timeJob reference 57022
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About this role

Key Responsibilities

  • Source used car loan business through dealers, direct sales, referrals, and channel partners.
  • Develop and maintain strong relationships with used car dealers, DSAs, brokers, and customers.
  • Conduct customer profiling and preliminary credit assessment.
  • Collect and verify customer documents as per company policy.
  • Coordinate with credit, operations, and documentation teams for loan processing.
  • Ensure timely loan disbursement and customer onboarding.
  • Achieve monthly disbursement, login, and revenue targets.
  • Monitor portfolio performance and support collection teams in reducing delinquency.
  • Ensure compliance with KYC, RBI guidelines, and internal credit policies.
  • Generate market intelligence regarding competition, pricing, and customer trends.
  • Maintain MIS and daily activity reports.

Skills

Customer ProfilingCredit AssessmentLoan ProcessingRBI guidelinesmarket intelligence

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