About this role
Retail is changing, Heinemann is changing, and it’s an exciting time to be part of our future. Lead from the front. Inspire performance. Shape what’s next.
- About the job As a Sales Manager you will oversee the Beauty and Fashion departments.
- Working closely with the Store Manager, you will be responsible for leading and managing people, performance and driving customer service initiatives to ensure we are exceeding customer expectations.
- You will be responsible for (but not limited to): Sales / Profit Manages and achieves set Key Performance Indicators (KPIs) Analyses and executes actions to develop/correct KPIs Accurate and timely execution of monthly/sporadic promotions Effective management of data integrity and inventory flow Maintains physical security of stock, assets and team Provides accurate payment and cash handling in line with company policies and procedures Team Develops and maintains an engaged, high performing and enthusiastic team to ensure high level service and sales Coaching, counselling and developing team members, ensuring correct company policies and procedures are followed Achieves and monitors team results whilst communicating job expectations Communicating and advising team members on department activities, promotions and product category Ensuring all team members have the appropriate training (including but not limited to service and product) required to successfully perform their role Effective management of staff attendance Ensures compliance with the Competition and Consumer Act 2010 Leading and mentoring of Team Leaders and Sales Consultants Identifying key performers and working collaboratively with the Store Manager to develop these team members.
- In collaboration with the Store Manager, implementing strategies to retain high performing team members and manage department turnover Demonstrates an understanding of Workplace Health and Safety (WHS) regulations, ensuring a safe work environment for all team members.
- Ensures personal and team compliance with all regulatory rules, regulations and agencies including but not limited to: Australian Border Force (ABF), Australian Federal Police (AFP) and Sydney Airport (SACL).
- Customer / External Contacts Maintains deep relationships with vendors and suppliers Effective management of escalated complaints to ensure customer satisfaction and mutually beneficial outcomes Internal Relationships Collaborates with Category Managers and, where required, Purchasing on stock position and opportunities Required to support with the opening and/or closing of the premises Working collaboratively with other Store Managers and Sales Managers to innovate and deliver initiatives related to our people, customer and KPI targets What you should bring along: Minimum 5 years’ experience in a complex retail environment Ability to effectively lead a team towards clear objectives Strong knowledge and experience with sales targets including strategies to effectively drive results Experience managing time and attendance systems and rosters Extensive knowledge of the category, including latest trends and available products Ability to develop relationships with internal and external contacts Experience in MS-Office and SAP/R3 (Retail) or similar ERP system Must be able to push/pull and carry/lift capacity of up to 20 kilograms What you will get Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during the Family & Friends Sales.
- Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
- Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognise your impact.
- Celebrate You - We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round.
We love to celebrate our people! Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e-learning platforms. Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation. Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.
About Heinemann For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries. We welcome your application by clicking on the ‘Apply Now’ button below. Please note, only shortlisted candidates will be contacted. Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. #LI-DNI