About this role
Position overview Centralize customer account administration and subscription lifecycle activities in the SSC Sofia Digital Billing Operations team to ensure accurate, timely, and compliant billing setup and reduce recurring administrative workload in Business, Finance, and Group Functions.
What you will do
- Create customer and billing accounts in Zuora; validate account information and manage Zuora IDs to maintain consistent customer records.
- Validation and reconciliation of customer accounts in in SAP ERP.
- Maintain customer master data, including billing addresses and relevant tax details; validate completeness and accuracy before billing activation.
- Set up subscriptions in Zuora using approved contract terms and validated customer data, ensuring readiness for billing.
- Process approved contract changes and renewals; maintain subscription records and document changes throughout the subscription lifecycle.
- Process cancellations and terminations accurately and on time, ensuring subscription statuses and effective dates reflect approved instructions.
- Activate billing after required customer, contract, and subscription information has been validated and operational prerequisites are met.
- Maintain invoice recipients and billing contacts to ensure accurate invoice routing and billing communication.
- Provide basic billing support in German; coordinate with local markets and internal teams to resolve setup and data issues and escalate complex cases.
- What we require Previous experience in billing administration, customer master data, subscription administration, or sales and service back-office operations.
- Experience with Zuora or a comparable subscription billing platform is preferred.
- Previous experience with SAP ERP.
- Education in Business Administration, Finance, Sales, or a related field is preferred.
- Zuora billing administration; SAP ERP; customer master data management; subscription lifecycle management; contract and customer data validation; Salesforce awareness; strong process discipline; proficiency in Microsoft Office, especially Excel; clear customer and stakeholder communication.
- Organized, accurate, and detail-oriented; reliable in handling recurring activities and deadlines; customer-focused, collaborative, and proactive in resolving data issues.
What we offer
Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust Attractive remuneration package Opportunity for flexibility with a hybrid working model Home office allowance 25 days paid annual leave Additional health insurance Employee Assistance Program (Mental Health, Legal & Financial Counselling 102,26 EUR Food vouchers Public transportation card Optional parking space Multisport card Language training opportunity Employee referral program Brand new modern office premises in a class A Business building Fresh fruits in the office Training and mentorship programs Access to over 15,000 LinkedIn Learning courses to assist in your development Who we are We are at the heart of every place that matters.
From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a place where you matter – apply now!