About this role
E-Business Consultant - Fixed-Term (f/m/d) SICK Vertriebs-GmbH | Düsseldorf SSC Germany - Sales Full-time Fixed-term contract: 24 months
YOUR TASKS
- Act as the central point of contact for all E-Business topics within Sales, particularly e-price lists, EDI, e-procurement, PunchOut/OCI, customer portals and online shops.
- Receive customer inquiries and requirements, coordinate their handling and clarify commercial, process-related and technical questions in collaboration with the field sales team and internal departments.
- Advise customers and Sales on the selection and implementation of suitable E-Business solutions and assess the technical and process-related feasibility of individual requirements.
- Support new E-Business integrations from initial requirements gathering through to implementation, and provide assistance with existing solutions, including adjustments, technical issues and troubleshooting.
- Identify opportunities for optimization and actively contribute to the further development, automation and improvement of our E-Business processes and solutions.
- Handle operational and administrative tasks, document customer inquiries and activities, and maintain relevant information in the corresponding systems.
YOUR PROFILE
- Completed vocational training in a commercial or technical field, a relevant degree or a comparable qualification.
- Ideally, professional experience in Sales, E-Business, E-Commerce or in supporting and advising business customers.
- Good technical and process-related understanding, ideally combined with knowledge of commercial sales and customer processes.
- Knowledge of EDI, e-procurement, PunchOut/OCI, online shops, APIs or customer portals is an advantage.
- Confident user of SAP, CRM systems and Microsoft 365 or comparable applications.
- Good command of English and strong communication and teamwork skills.
- Independent, structured and solution-oriented approach to work, combined with a strong customer and service orientation.
- Interest in digital technologies and new solutions, along with the ability to independently familiarize yourself with new systems, platforms and processes.
Contact: Esther Riffel