About this role
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Customer Service Specialist
Location: Leeds (LS9) – Hybrid
Salary: £28,177 per annum
Start date: Flexible
About the Role
We are recruiting on behalf of a well-established environmental and waste services organisation for a Customer Service Specialist to join their Customer Contact Centre team in Leeds.
You’ll be the first point of contact for customers getting in touch by phone, email and Live Chat. You’ll answer questions about waste services, resolve issues, and help customers use the organisation’s digital tools and online services. Full training is provided, so this is a great opportunity for someone who enjoys helping people and wants to build a career in customer service.
Key Responsibilities
- Handle inbound customer contacts by phone, email and Live Chat
- Give customers accurate information and support with service-related queries
- Guide customers through digital tools, online services and processes
- Handle complaints with empathy, ownership and professionalism
- Keep customer account records accurate and up to date, following company procedures
- Record all actions taken on customer accounts
- Spot ways to improve the customer experience and share feedback with the wider team
- Promote and explain digital and self-service options to customers
- Support colleagues across the contact centre to deliver a consistent, helpful service
About You
- Excellent communication and active listening skills
- A strong customer focus and a genuine passion for helping people
- A calm, professional and positive approach
- Good problem-solving skills
- Confident using digital systems and quick to learn new technology
- Resilient and adaptable in a busy contact centre environment
- Well organised and able to manage multiple tasks
- Full UK driving licence, with flexibility to work from other sites in the Leeds area when required
Desirable
- Experience in a customer service, contact centre or call handling role
- Experience using CRM or contact centre systems
- Ability to handle challenging calls with empathy and professionalism
- Experience supporting customers with digital tools or online processes
What’s on Offer
- Salary of £28,177 per annum
- Hybrid working
- Full contact centre training
- A supportive team environment focused on service, sustainability, safety and continuous improvement
Interested?
If you have the customer focus and communication skills to succeed in this role, apply today with your up-to-date CV and we’ll be in touch.
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