About this role
Customer Support Coordinator
Location: Livingston
Salary: £32,000 - £35,000 depending on experience
Job Type: Permanent, Full-Time
About the Role
Our client is looking for a proactive and customer-focused Customer Support Coordinator to play a key role in delivering an outstanding customer experience. Acting as the main point of contact throughout the customer journey, you'll help coordinate appointments, manage enquiries, and ensure installation projects run smoothly from start to finish.
This role would suit someone who enjoys working in a fast-paced environment, has excellent organisational skills, and takes pride in providing first-class customer service.
Key Duties
- Act as the first point of contact for customers enquiring about installation services.
- Schedule and coordinate property surveys, ensuring appointments are arranged efficiently.
- Manage customer correspondence via phone and email, providing updates and resolving queries.
- Oversee surveyor schedules, ensuring diaries are maintained and optimised.
- Build strong relationships with customers, keeping them informed throughout the installation process.
- Work closely with internal teams to coordinate appointments and support project delivery.
- Accurately maintain customer information and update internal databases and CRM systems.
- Assist with general administration tasks to support the wider team.
About You
We're keen to speak with candidates who can demonstrate:
- Previous experience within a customer service, coordination, or administration role.
- Excellent communication skills, both written and verbal.
- A professional and confident approach when dealing with customers over the phone.
- Strong organisational skills with the ability to manage competing priorities.
- Good working knowledge of Microsoft Office applications and CRM platforms.
- Exceptional attention to detail and a proactive approach to problem-solving.
- The ability to work effectively as part of a team while managing your own workload.
What's in it for You?
- Join a supportive and friendly team environment.
- Opportunity to develop your skills within a growing business.
- Varied role with genuine responsibility and customer interaction.
- Competitive salary and benefits package.
If you're an organised administrator with a passion for customer service and enjoy coordinating multiple tasks in a busy environment, we'd love to hear from you. Apply today for a confidential conversation.