About this role
Customer Support Coordinator
Location: Livingston
Salary: £32,000 - £35,000 depending on experience
Job Type: Permanent, Full-Time
About the Role
Our client is looking for a proactive and customer-focused Customer Support Coordinator to play a key role in delivering an outstanding customer experience. Acting as the main point of contact throughout the customer journey, you'll help coordinate appointments, manage enquiries/leads, and ensure installation projects run smoothly from start to finish.
This role would suit someone who enjoys working in a fast-paced environment, has excellent organisational skills, and takes pride in providing first-class customer service.
Key Duties
- Act as the first point of contact for customers enquiring about installation services.
- Schedule and coordinate property surveys, ensuring appointments are arranged efficiently.
- Manage customer correspondence via phone and email, providing updates and resolving queries.
- Oversee surveyor schedules, ensuring diaries are maintained and optimised.
- Build strong relationships with customers, keeping them informed throughout the installation process.
- Work closely with internal teams to coordinate appointments and support project delivery.
- Accurately maintain customer information and update internal databases and CRM systems.
- Assist with general administration tasks to support the wider team.
About You
We're keen to speak with candidates who can demonstrate:
- Previous experience within a customer service, coordination, or administration role.
- Excellent communication skills, both written and verbal.
- A professional and confident approach when dealing with customers over the phone.
- Strong organisational skills with the ability to manage competing priorities.
- Good working knowledge of Microsoft Office applications and CRM platforms.
- Exceptional attention to detail and a proactive approach to problem-solving.
- The ability to work effectively as part of a team while managing your own workload.
What's in it for You?
- Join a supportive and friendly team environment.
- Opportunity to develop your skills within a growing business.
- Varied role with genuine responsibility and customer interaction.
- Competitive salary and benefits package.
If you're an organised administrator with a passion for customer service and enjoy coordinating multiple tasks in a busy environment, we'd love to hear from you. Apply today for a confidential conversation.