About this role
Specialist Support Coach
We are currently working with a national housing association to recruit a Specialist Support Coach on a temporary to permanent arrangement. The postholder will manage a specialist caseload of customers with multiple and complex needs (including hoarding), providing intensive, person-centred support to sustain tenancies, reduce risk, and improve wellbeing.
Hourly rate: £22.50 (Umbrella)
Location: Norwich
Hours: 37.5 | Monday to Friday | 2 Days from home
Contract: 3 months temporary to permanent
Key duties
- Manage a specialist caseload of customers with complex needs (e.g., hoarding, mental health, neurodiversity, substance misuse, domestic abuse, offending history and self neglect)
- Complete comprehensive assessments and develop tailored support plans; provide 1:1 ongoing support to sustain tenancies and improve outcomes
- Carry out home visits where appropriate to complete assessments, deliver support and review progress
- Coordinate referrals and contribute to the Better Days programme, working with operational teams to ensure a smooth customer journey
- Build and maintain effective partnerships and referral routes with local services (including local authority, safeguarding and hoarding services) and represent the organisation at internal and external meetings
- Lead and contribute to multi-agency working, coordinating actions across partners and internal operational teams to manage risk and achieve agreed outcomes
- Maintain accurate, timely and confidential case records on the customer management system, meeting agreed service standards and information-sharing requirements
- Monitor and report on activity and impact; provide insight on trends, gaps in services, emerging needs and risk to support service improvement
- Handle challenging conversations and behaviours professionally, balancing firm, proportionate challenge with empathy and support
The successful candidate will have
- Enhanced Adult DBS
- Full UK Drivers Licence
If this opportunity is of interest, please apply with your up-to-date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.