About this role
Customer Service & Orders Administrator
£24,000 per annum plus fantastic benefits package | Full-Time, Permanent, Office based | Monday-Friday, 9 - 5, 35 Hours
Benefits
- 28 days annual leave plus bank holidays - Totalling 36 days holiday per year
- Summer and Christmas shutdown periods
- Flexible start and finish times
- Digital GP service for you and your family
- Private healthcare (after probation)
- Company pension scheme
- Death in Service benefit
- Company sick pay scheme
- Annual and employee bonus schemes
- Free onsite parking and secure bike storage
Are you an organised and customer-focused administrator who enjoys building relationships and keeping orders moving smoothly from start to finish?
My client, a leading manufacturer of building systems, is looking for a Customer Service & Orders Administrator to join our growing team in Altrincham. This is a varied role where you'll be the key point of contact for customers, managing orders, coordinating with internal departments, and ensuring an outstanding customer experience throughout the entire order journey.
The Role
As a Customer Service & Orders Administrator, you will:
- Process customer orders accurately using the ERP system.
- Manage the customer journey from order placement through to delivery and invoicing.
- Build strong relationships with customers and provide exceptional service via phone and email.
- Liaise with Sales, Procurement, Finance, Warehouse teams and Head Office in Poland.
- Provide updates on stock availability, lead times, deliveries and collections.
- Handle customer queries, complaints and warranty requests professionally.
- Coordinate delivery schedules and support warehouse operations.
- Assist with invoicing, credit notes and account-related enquiries.
- Identify opportunities for upselling and cross-selling where appropriate.
Essential Skills & Experience
- Previous experience in customer service, sales administration or order processing.
- Experience processing customer orders and/or invoices.
- Strong organisational skills and excellent attention to detail.
- Excellent verbal and written communication skills.
- Ability to build positive customer relationships and resolve issues effectively.
- Comfortable working with ERP systems (SAP experience advantageous).
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- A proactive approach with the ability to prioritise workloads and manage changing demands.
- Commercial awareness and confidence in identifying sales opportunities.
Desirable Experience
- Manufacturing, construction, building products or related industry experience.
- Logistics, distribution or supply chain administration experience.
- Experience using SAP or similar ERP software.
If you're a motivated administrator who thrives in a fast-paced environment and enjoys delivering excellent customer service, we'd love to hear from you.