About this role
Road Freight Operator
Salary: £30,000 per annum
Hours: Monday to Friday, 09:00 - 17:30
Holiday: 22 days annual leave plus Bank Holidays
About the Role
We are seeking a proactive and customer-focused Road Freight Operator to join our growing logistics team. This is an excellent opportunity for someone with at least 1 year's experience in European road freight who enjoys building client relationships, coordinating shipments, and ensuring a first-class service from collection through to delivery.
As a Road Freight Operator, you will be responsible for managing the day-to-day movement of freight across Europe, liaising with customers, carriers, and overseas partners to ensure shipments are delivered efficiently and cost-effectively.
Key Responsibilities
- Act as the main point of contact for customers, providing regular shipment updates and resolving any queries or concerns.
- Manage customer accounts to maintain exceptional service levels and support account retention.
- Coordinate and monitor road freight shipments, ensuring timely collection and delivery.
- Track consignments in transit and proactively communicate progress updates to clients.
- Arrange cargo insurance where required and manage any claims relating to lost or damaged goods.
- Verify commercial invoices and ensure all import/export documentation is accurate and completed on time.
- Negotiate rates with transport carriers and secure suitable transport solutions.
- Book freight movements through internal systems and maintain accurate shipment records.
- Collect, verify, and process Proof of Delivery (POD) documentation to support invoicing and file closure.
- Work closely with customers, hauliers, and international partners to ensure a smooth supply chain operation.
- Resolve operational issues such as delays, route changes, and customs-related challenges.
Skills & Experience Required
- Minimum 1 year's experience within European Road Freight Operations.
- Strong customer service and relationship management skills.
- Excellent organisational skills with the ability to manage multiple shipments simultaneously.
- Strong communication skills with the confidence to liaise with clients, carriers, and overseas partners.
- Effective problem-solving abilities and a proactive approach to resolving issues.
- Good understanding of freight documentation and customs procedures.
- Proficient in Microsoft Office, including Word, Excel, and Teams.
- Experience using freight management, logistics, or shipment tracking systems.
- Strong numeracy and English skills.
- Additional language skills would be advantageous but are not essential.
What's on Offer
- Competitive salary of £30,000+, depending on experience.
- Monday to Friday working hours with no weekend requirement.
- 22 days holiday plus Bank Holidays.
- A supportive and friendly working environment.
- Opportunities for training and career development within a growing logistics business.
If you have experience in road freight operations and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.