About this role
About Kuoni Tumlare At Kuoni Tumlare , we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond.
- With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.
- Key Activities Create Exceptional Travel Experiences Act as a trusted travel expert, guiding clients through every stage of their travel planning journey.
- Deliver personalized consultations via phone, email, video calls, and face-to-face meetings.
- Design inspiring, tailor-made itineraries that bring clients' travel dreams to life.
- Build strong client relationships through outstanding service and expert advice.
- Inspire, Convert, and Grow Manage enquiries from first contact through to booking confirmation.
- Confidently present travel solutions that match clients' interests, budget, and travel style.
- Achieve and exceed sales targets while maintaining high levels of customer satisfaction.
- Proactively follow up with clients to ensure a seamless customer experience.
- Identify opportunities to enhance each travel itinerary with additional experiences and services.
- Deliver Excellence Ensure accurate booking, invoicing, and documentation processes.
- Monitor payments and maintain detailed client records.
- Support clients throughout their journey, from initial enquiry to post-travel feedback.
- Collaborate closely with colleagues across sales, operations, and marketing teams.
- Contribute and Develop Represent Japanspecialist at travel fairs, events, and promotional activities.
- Share destination expertise and market insights with colleagues.
- Participate in training, workshops, and educational trips to continuously expand your destination knowledge.
- Contribute ideas that enhance our products, customer experience, and business performance.