About this role
About Kuoni Tumlare Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore. About The Business Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
- We are looking for an experienced and highly motivated Senior Operations Coordinator to join our team.
- As a Senior Group Travel Operations Coordinator, you'll need strong organizational skills and attention to detail to manage data updates and system entries.
- Additionally, effective communication will be key when collaborating with local offices abroad and addressing client inquiries.
- You will be responsible handling North American client accounts directly.
Key Responsibilities
- Ø Itinerary Management Create and audit group itineraries for accuracy, adapting to any tour changes.
- Ø Sales Development Cultivate client relationships by maintaining personalized travel files with preferences and details.
- Ø Operational Support Handle administrative tasks, including processing rooming lists, building tours in the operating system, customizing tours, and managing special requests.
- Collaborate closely with European local offices for group arrangements.
- Ø Financial Management Prepare invoices in various currencies and track payment statuses.
- Ø Budget Oversight Monitor budgets and conduct post-tour reviews with clients.