About this role
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.
Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.
Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.
Holcim UK Company Benefits
Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring
Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
Opportunities for career progression both at home and abroad
Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace
Staff discounts including special rates for garden landscaping products
The Opportunity
As a Sales Associate, you will be the first point of contact for many of our customers, helping them with product information, quotations, orders, and ongoing support. You will work collaboratively with internal teams including sales, pricing, operations, and logistics to ensure customers receive the highest level of service.
This is a fast-paced and varied role that would suit someone who is confident communicating with people, highly organised, and passionate about delivering outstanding customer care.
Key Responsibilities include:
Respond to customer enquiries via phone, email, and in person
Provide accurate product information and guidance to help customers make informed decisions
Build strong relationships with customers and deliver an excellent customer experience
Resolve customer queries and issues in a professional and timely manner
Follow up with customers to ensure satisfaction and ongoing support
Process customer orders accurately and efficiently
Generate quotations, invoices, and sales documentation
Coordinate with logistics, operations, and finance teams to ensure smooth order fulfilment
Maintain accurate records using internal systems and processes
Develop strong knowledge of company products and services
Stay up to date with product updates, promotions, and market developments
Support the wider sales team with customer account management activities
Share customer feedback and insights with internal teams to support continuous improvement
We are looking for someone who is:
Passionate about customer service and relationship building
Friendly, professional, and confident communicating with customers
Highly organised with strong attention to detail
Able to manage multiple tasks in a busy environment
A strong team player who enjoys collaborating with others
Proactive, adaptable, and solution-focused
Comfortable using computer systems and handling administrative tasks
Previous experience in customer service, sales support, internal sales, or account support preferred
Strong verbal and written communication skills
Excellent problem-solving and organisational abilities
Ability to build rapport and trust with customers and colleagues
Positive attitude with a willingness to learn and develop
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.