About this role
Provide high quality front facing customer support Ensure issues are resolved using procedures or are escalated promptly Facilitate driver sign-ups and communicating value proposition of driving, which may include proactive outreach Engage and support Drivers and Earners already on the platform in order to enable them for greater success Partner with management on improving/buildings support processes Assist with local events and promotions Troubleshoot and problem solve through straight technical issues Communicate effectively with various stakeholders when needed Present to groups of drivers & earners FR-NL-EN speaker Some experience in retail, hospitality, or customer service Attention to detail, problem-solving, communication (written and verbal) skills Empathy, punctual, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management / resolution, adaptability Communication Customer Centricity Executional Excellence Problem Solving