About this role
A TMS Administrative Coordinator provides key administrative support for the TMS Services portion of the Neurostimulation Department, including a wide range of administrative and financial duties. This role serves as a contact and resource for financial and health insurance reimbursement issues, as well as a liaison to Sheppard Pratt physicians and staff.
What to expect
Primary Responsibilities
- Provides office support by greeting clients, scheduling appointments, and answering incoming phone calls.
- Conducts initial phone evaluations to determine patient appropriateness for TMS consultation with physician.
- Orders and maintains office supplies and equipment.
- Composes and types correspondence and prepares reports as needed.
- Scans supporting documents as needed into electronic medical record (EMR).
- Collects new client demographics and insurance information and enters data into IDX.
- Investigates and verifies client's primary, secondary, and tertiary insurance coverage for TMS benefits.
- Collaborates with RN Manager and MD leader to complete and send pre-authorizations and/or treatment plans as required by insurance companies. This requires an understanding of a variety of clinical scenarios both psychiatric and medical.
What you'll get from us
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical, dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paid-time-off for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
Pay range for this position is: $20.95 to $31.45/hr. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.
What we need from you
- Bachelor's Degree from an accredited institution in allied health, science or related field preferred.
- Two years of related work experience.
- Knowledge of and ability to understand a broad range of psychiatric and medical diagnoses, treatment modalities, and therapeutic services.
- Strong organizational and time management skills.
- Interpersonal skills sufficient to communicate effectively with a variety of clinicians and other hospital staff.
- Interpersonal and negotiation skills to effectively obtain authorizations for TMS treatment with a variety of 3rd party payors.
- Interpersonal skills to effectively communicate with patients and their families/representatives regarding treatment costs and expected insurance coverage. This requires a great deal of tact and diplomacy.
#LI-SM1