Lead, Radiation Therapist @ SHE

• 1. Assist in all aspects of department operations effectively and efficiently.
• Collaborates with Director on day-to-day Radiation Oncology operations, ensuring efficient workflows, timely problem resolution, and effective service delivery.
• Develops, implements, and maintains department procedures to promote consistency, quality, and regulatory compliance.
• Collaborates with internal departments and external partners to coordinate services and resources.
• Monitors workflow, patient scheduling, and departmental processes to optimize operational efficiency.
• With Director, develops, reviews, and maintains department policies and procedures.
• Assists with establishing and monitoring departmental goals and objectives for Radiation Oncology Services.
• Assists Director in selecting, onboarding and orienting new Radiation Oncology staff.
• Implements and communicates operational, process, and guideline changes.
• Serves as a resource to staff by providing guidance and answering questions in a timely manner.
• Monitors patient volumes, referral patterns, and service utilization and recommends opportunities for growth and program development.
• 2. Provides weekly, monthly and ad hoc reports as requested.
• Maintains and reviews department productivity, operational, and performance reports.
• Provides regular reporting to the Director regarding departmental performance, referral trends, quality metrics, and operational outcomes.
• Generates additional reports as requested.

3. Cultivates patient-centered culture and promotes productive department staff

• Promotes a culture of excellence in patient care, safety, quality, and service.
• Monitors departmental productivity and operational performance indicators.
• Develops staffing plans and low-census procedures as needed.
• Assists Director in staff competencies and educational needs.
• Monitors patient satisfaction, quality outcomes and collaborates with staff to implement improvement initiatives.
• Promotes employee engagement, recognition, retention, and professional development.
• Addresses employee concerns in a timely and professional manner.

4. Supports Director of Oncology

• Assists with budgetary and fiscal responsibilities, including supply management, cost containment, and resource utilization.
• Participates in departmental and organizational projects as assigned.
• Assists in the development and communication of departmental protocols, initiatives, and operational improvements.
• Coordinates staff education planning and continuing education opportunities.
• Maintains effective communication between Radiation Oncology Services, providers, referring offices, SMC departments, and external partners.
• Consults with Director regarding employee performance concerns.
• 5. Respond to requests in a timely manner to allow for accurate and efficient flow of problem solving.
• Identifies and addresses operational issues as they arise.
• Coordinates with vendors, service providers, and external resources to resolve issues and support departmental operations.
• Communicates progress and resolution of issues to appropriate stakeholders.
• Maintains confidentiality of verbal, written, and electronic information.
• Assists department staff as needed to support operational continuity and patient care activities.
• 6. Maintains compliance with departmental, organizational, regulatory, and accreditation requirements.
• Communicates organizational policies, procedures, and work standards.
• Promotes the protection and confidentiality of patient information.
• Maintains compliance with applicable State of Iowa regulations, OSHA requirements, HIPAA regulations, accreditation standards, and other applicable regulatory requirements.
• 7. Provides exceptional customer service support.
• Promotes positive relationships with patients, families, providers, employees, and external customers.
• Serves as a resource for patients, staff, providers, and leadership.
• Provides accurate and timely information through verbal, written, and electronic communication.
• Responds to inquiries professionally, respectfully, and effectively.
• Investigates and resolves concerns in a timely manner.
• Demonstrates a positive attitude and commitment to organizational values.
• 8. Performs other duties as assigned.