About this role
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Job Summary
- The Emergency Services Technician (EST) serves in a combination role and is competent to perform as a Patient Care Assistant (PCA), Registration staff, and a Unit Secretary (US) under the supervision of a registered nurse, nurse practitioner, and physician in a fast-paced urgent care (UC) department in a free standing urgent care under the LLUCH license.
- Demonstrates flexibility and accepts changing assignments and job duties at the beginning and throughout the shift as requested, e. g., Registration staff, Unit Secretary, Patient Care Assistant.
- Provides direct and indirect, age-specific and developmentally appropriate patient care as directed and seeks information and clarification of duties throughout shift as necessary.
- Utilizes interpersonal skills to maximize customer satisfaction in a manner that supports excellence in customer service and safe patient care.
- Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population.
- Performs other duties as needed.
Education and Experience
- High School Diploma or equivalent required.
- Successful completion of a basic arrhythmia and recognition course required.
- Completion of an approved Certified Nursing Assistant (CNA) program or completion of School of Nursing fundamentals required.
- Completion of Emergency Medical Technician program may be considered in lieu of Certified Nursing Assistant (CNA) program.
- Minimum of six months experience as Paramedic transport, telemetry technician, unit secretary or patient care assistant preferred.
- Knowledge and Skills: Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members.
- Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; troubleshoot patient care equipment; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; collaborate; accept direction; think critically and use good judgment; work independently with minimal supervision; perform basic math functions; compose written material; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.
- Licensures and Certifications: Basic Life Support(BLS) certification issued by the American Heart Association required.
- Certified Nursing Assistant (CNA) or Certified Emergency Medical Technician (EMT) preferred.