About this role
The Sales Co‑ordinator will act as the pivotal link between the sales team, customers, and back‑office functions within the CLM Domestic BFSI vertical. You will manage order processing, monitor client inquiries, and collaborate closely with Customer Care Executives to deliver exceptional service. This role ensures accurate documentation, timely follow‑up, and contributes to the overall efficiency of the Manpower – Back Office department.
- Process and track sales orders from initiation to fulfillment.
- Serve as the first point of contact for customer inquiries related to sales transactions.
- Collaborate with Customer Care Executives to resolve client issues promptly.
- Maintain and update sales and client records in the CRM system.
- Prepare daily, weekly, and monthly sales performance reports.
- Coordinate with internal teams (finance, logistics, compliance) to ensure smooth order execution.
- Monitor key performance indicators and flag deviations for corrective action.
- Assist in onboarding and training new sales support staff.
- Ensure adherence to BFSI regulatory and internal compliance standards.
- Identify opportunities to improve sales processes and customer satisfaction.
- Bachelor's degree in Business, Finance, or related field.
- 2+ years of experience in sales coordination or back‑office support, preferably in BFSI.
- Excellent verbal and written communication skills in English.
- Proficiency with CRM software and MS Office (Excel, PowerPoint, Word).
- Strong analytical and problem‑solving abilities.
- Detail‑oriented with a focus on accuracy and documentation.
- Ability to multitask and prioritize in a fast‑paced environment.
- Team player with a collaborative mindset.
- Knowledge of CLM (Contract Lifecycle Management) processes is a plus.
- Customer‑centric attitude and proven ability to handle escalations.