Order Entry Clerk @ Aston Carter

Job Title: Order Entry and Customer Support SpecialistJob DescriptionThe Order Entry and Customer Support Specialist accurately processes customer orders, maintains detailed records, and supports reporting activities while providing clear and professional communication to customers via email and phone.

Responsibilities

• Accurately enter customer orders into the system and ensure all information is complete and correct.
• Process and route orders to the warehouse in a timely manner to support smooth fulfillment operations.
• Prepare, update, and send invoices to customers via email, ensuring accuracy and clarity in all communications.
• Perform data entry tasks in Excel to support reporting needs, including maintaining and updating spreadsheets.
• Use Excel functions such as pivot tables and VLOOKUP to compile, analyze, and present data for reporting to the general management team.
• Handle inbound calls from customers to address questions, discuss order details, and resolve discrepancies.
• Make outbound calls to customers to clarify order information, follow up on issues, and ensure customer satisfaction.
• Maintain accurate and organized clerical records related to orders, invoices, and customer communications.
• Review order and invoice details carefully to identify and correct any errors or inconsistencies.
• Collaborate with internal teams, including warehouse and operations, to ensure orders are processed efficiently and correctly.

Essential Skills

• Proven experience with order entry and data entry in a clerical or administrative setting.
• Strong attention to detail and accuracy when entering and reviewing order and invoice information.
• Proficiency in Microsoft Excel, including experience with pivot tables and VLOOKUP functions.
• Ability to manage inbound and outbound customer calls in a professional and courteous manner.
• Strong written communication skills for clear and accurate email correspondence with customers.
• Organizational skills to maintain orderly records and manage multiple orders and tasks simultaneously.

Additional Skills & Qualifications

• Comfort working with reporting tasks and supporting general management with data and insights.
• Ability to resolve order discrepancies by investigating issues and communicating effectively with customers.
• Willingness to work onsite and collaborate closely with warehouse and office staff.
• Adaptability to handle changing priorities while maintaining high accuracy in order and data entry.

Work EnvironmentThis is a fully onsite role with a standard schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m. You work in a professional office environment that collaborates closely with warehouse operations. The position involves regular use of computers and Microsoft Excel for data entry and reporting, as well as phone and email communication with customers. The work setting emphasizes accuracy, organization, and clear communication, with a consistent daytime work schedule.

Job Type & LocationThis is a Contract to Hire position based out of Carteret, NJ.

Pay and BenefitsThe pay range for this position is $21.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 20, 2026.

Workplace TypeThis is a fully onsite position in Carteret,NJ.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.