About this role
Job summary Antenatal, Maternity and Neonatal Admin Supervisor
The post holder will support the Antenatal, Maternity and Neonatal Unit in the effective management of the staff roster. Delegated duties will include general daily administrative support for the ward clerks and close liaison with departmental area leads to ensure operational efficiency.
Main duties of the job
An exciting opportunity has come up in the Integrated Women's, Children's and Sexual Health Directorate. The post holder will support the Antenatal, Maternity and Neonatal Unit in the effective management of the admin staff roster. The post holder will be responsible for the management of the administrative teams. Delegated duties will include general daily administrative support for the ward clerks and close liaison with departmental area leads to ensure operational efficiency.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Job description Job responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person Specification
Experience and Knowledge Essential
NHS Experience RTT knowledge and Cancer Pathways Evidence of problem solving IT skills/ NHS databases
Desirable
Cerner and ERs Customer/Patient Service Experience
Personal Qualities Essential
Evidence of being a team player Clear display of trust values within current or previous role Example of supporting colleagues with tasks, work flow and efficiency Evidence of on-going development and interests
Desirable
Experience in working in a diverse working environment
Qualification and Education Essential
GCSE - Maths and English English C A levels or Higher Qalifications
Desirable
Evidence of on-going continuous personal development (CPD) and training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Croydon Health Services NHS Trust
Address Croydon University Hospital
Croydon
CR7 7YE
United Kingdom
Employer's website https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)