About this role
Job summary
An exciting opportunity has arisen for a Pathway Coordinator to join our dynamic Renal service.
We are looking for an enthusiastic energetic individual to work in this busy department to support the delivery of a high quality secretarial/administration service. The successful candidate will have excellent communication skills and have the ability to work autonomously and as part of a team.
For an informal discussion please contact Abi Evans, Clinical Admin Manager ([email protected]) or Lucy Addis, Speciality Coordinator on 01752432089 / [email protected].
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Main duties of the job
Working as a member of the Renal team the post holder will support the clinical team in delivering a high quality secretarial/administration service to a team of consultants and their clinical teams.
The post holder will be required to:
Provide secretarial cover to medical staff Work effectively with the current Renal administration team Ability to prioritise workload and work to deadlines Ability to deal with difficult/anxious people using tact and diplomacy. Proactive, takes own initiative Acts in a professional manner at all times Ability to resolve conflicting situations
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
Have knowledge of the latest local and national access standards and targets relevant to the specialty. To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines. Ensure that patients are proactively managed and are pulled though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals etc. Ensure that all data quality issues are minimised. Action data quality and other reports as directed by the Specialty Coordinator. Ensure you follow the Trusts APN guidelines and any other standard processes within the Trust. Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department. Ensure correspondence received into the department is dealt with efficiently and effectively. Attend specialty meetings as required. Ensure that standard process is followed with regard to the management of clinic cancellations. Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant. Ensure that patient case-notes are managed in accordance with Trust policy. Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way. Be fully conversant and comply with all Trust standard processes, policies and guidelines. Actively contribute towards the achievement of all administrative quality and performance standards. Take an active role in all processes designed to support the clinical pathway. To support the management of clinical commitments and the diaries for the relevant clinical team. Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary. Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion. Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required. Use the Trust IT systems on a daily basis to produce and extract information for patient care. Provide general administrative support to the clinical team and the clinical pathway as appropriate to include audio typing of clinical and non-clinical letter
Person Specification
Qualifications Essential
Proven NVQ level 3 in Business and Admin or equivalent or equivalent demonstrable experience
Desirable
Proven AMSPAR or equivalent demonstrable experience
Knowledge & Experience Essential
The ability to work within a clinical office scenario Demonstrable good levels of computer literacy Proven knowledge of waiting list management Proven knowledge of iPM
Aptitude & Abilities Essential
Ability to deal with difficult/anxious people using tact and diplomacy Ability to resolve conflicting situations Ability to use own initiative Excellent organisational skills Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Derriford Hospital
Derriford Hospital
Plymouth
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)