About this role
Customer Service & Broker Support Specialist
Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in a dynamic mortgage creditor environment. Be part of a close-knit team focused on building strong broker relationships, delivering quality service, and contributing to a positive customer experience in a hybrid work setting.
What is in it for you
? Hourly salary of $25-30, based on experience.
? 6-month contract.
? Full-time position: 37.50 hours per week.
? Hybrid work model with 3 days per week in the office.
? Office location in Waterloo, Ontario.
Responsibilities
? Set up and support Lender and Broker profiles.
? Provide business support for BSC systems, including AMS and SafetyCatch.
? Provide customer service by phone and email, including managing a shared inbox and responding to broker inquiries.
? Respond to inquiries related to policies, broker compensation, sales tips, product training, and mortgage creditor insurance.
? Troubleshoot issues and escalate them to Production Support as necessary.
? Maintain client relationships and suggest tool improvements.
? Collaborate with the Team Lead, Manager, and other teams on business initiatives.
? Support BSC projects and assist with training new specialists.
? Perform data entry to update sales systems.
? Handle approximately 8 to 10 calls and 40 emails per day.
What you will need to succeed
Required qualifications
? Postgraduate education or relevant experience.
? 2+ years of experience.
? Customer service experience.
? Proficiency in Microsoft Office.
? Proficiency in CRM systems such as Salesforce.
? Data entry skills.
Preferred qualifications
? Experience or knowledge of the mortgage or Mortgage Creditor Industry.
? Customer service experience over the phone.
? Bilingual in French and English to support broker communications by phone and email.
Required soft skills
? Communication skills.
? Interpersonal skills.
? Analytical skills.
? Customer service orientation.
? Problem-solving skills.
? Attention to detail.
? Ability to manage multiple priorities.
? Ability to work independently and collaboratively.
? Adaptability and flexibility.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.