About this role
THE OPPORTUNITY
Some days youll solve a customers problem from our Saskatoon office. Other days youll grab your tools, head into the field and solve it in person. Thats exactly what this role is built for.AlarmTek is a family-owned Canadian security company built in Saskatoon.
Were looking for someone who combines the mind of a technical troubleshooter with the hands-on ability of a field technician. Your schedule will flex between office support and customer locations based on installation, service and technical-support demand.
- WHAT YOULL DOTroubleshoot alarm systems, sensors, cameras, video doorbells, apps and connectivity issues.
- Guide customers through clear, step-by-step solutions by phone, email and support systems.
- Install, configure, test and service AlarmTek security and connected devices.
- Diagnose field issues involving equipment, wiring, networking and connectivity.
- Teach customers how to confidently use their systems.
- Document support cases, work orders, equipment and inventory accurately.
- Escalate complex issues and coordinate with other AlarmTek teams when needed.
- YOULL BE A STRONG FIT IF YOUThink logically and enjoy figuring out why something is not working.
- Communicate clearly with customers who may not be technically confident.
- Are comfortable with mobile apps, connected devices and basic networking.
- Can safely use common hand and power tools and work from ladders.
- Hold a valid drivers licence and can travel to customer locations.
- Are organized, dependable, coachable and committed to following through.
- Can lift and carry up to 40 lbs and work in typical residential and commercial environments.