About this role
HV Medical Centre is a multi-disciplinary practice located in Hamilton Village area of East Richmond, BC. We bring to you a new dimension to healthcare with refreshing spa-like vibes and a functional approach to medicine. We are a team of physicians, nurse practitioners, chronic disease nurses, clinical pharmacists, and dieticians who are proud to be holistically-aligned in traditional medicine. We are also home to The Farmacy Wellness Boutique, a clinic exclusive inventory of holistic beauty and wellness products. Join us as we shift the paradigm and introduce a holistic approach to medicine and move away from merely treating the symptoms of the disease.
For more information, please see our website below:
www.hvhealth.ca
THE OPPORTUNITY
We are looking for *Patient Care Coordinator* to join our HV medical team in Richmond, BC. *Experience in healthcare clinic or medical office is required.*
Reporting to the Director of the Clinic, this role is multi-faceted and performs duties and responsibilities related to scheduling/booking all appointments, invoicing/billing (patient, 3rd party vendors), customer service, marketing and other supportive administrative duties as assigned.
This is a full-time position with potential for growth in our practice.
What you will be doing daily
- Greet and check patients in and out
- Booking/Modifying Appointments
- Schedule Management, scheduling all staff: administrators, physicians so adequate coverage is always available including vacation coverage
- Assist with Operations management: Compliance: Covid 19, Occupational Health and Safety
- Facilitating Treatment Room
- Answer incoming calls to include, new patient calls, scheduling patient appointments, requesting records and follow up
- Invoicing/Billing with MSP, WCB, and ICBC
- Communicating with insurance companies, keeping track of coverage limits
- Accurate Data Entry and Maintaining Files & maintaining patient records
- Processing Payments and Cashing out and Collection of outstanding accounts (A.R.).
- Statistical reports on billing software
- Inventory Assistant with Clinical Supplies
- Registration and Intakes Services
- Multi Tasking with clerical duties
- Prepare treatment rooms for physicians and keeping the Clinic well maintained (general tidying, laundry, assisting therapist with cleaning electrodes and putting away supplies)
Who you are
- Medical Office Assistant Certificate or 1-2 years of post-secondary training or related field
- Minimum 1 to 2 years of general administrative experience in a medical office or clinic
- Proficient with Microsoft Office (Word and Excel)
- Ability to type 40 wpm
- Experience managing schedules and day to day clinic tasks efficiently.
- Strong Customer Service Skill and Organizational Skills
- Detail Oriented with strong problem-solving skills
- Experience with scheduling and billing software
- Previous sales experience or can learn how to increase bookings for the clinic is an asset
- Experience with Med Access EMR is preferred
- Experience in Fast Phase and Diverse Clinic
- Experience in Treatment Rooms
What are your skills
- Effective verbal and written communication skills
- Ability to multi-task, a self-starter and be able to prioritize required duties
- Excellent integrity, ability to maintain confidentiality, good working ethics
- Exceptional attention to detail, organization skills and problem-solving skills, especially when under pressure
- Quick learner, flexible and willing to perform a variety of support tasks
- Excellent time management skills
- Able to work with minimal supervision while also work effectively and productively as a team player.
- Exceptional customer service skills, able to deal tactfully and effectively with co-workers, clients
Full-Time: 40 hours / week
Job Type: Full-time
Pay: Up to $21.00 per hour
Benefits
- Extended health care
- On-site parking
- Paid time off
- Store discount
Work Location: In person