About this role
We're Hiring! Front of House (FOH) Supervisor
Lead the Team. Elevate the Experience. Make Every Shift Exceptional!
Are you a natural leader with a passion for hospitality and a love for the energy of a busy pub? Do you thrive in a fast-paced environment, enjoy bringing people together, and take pride in creating memorable guest experiences?
We're looking for an enthusiastic, experienced, and motivated *Front of House (FOH) Supervisor* to join our team!
This is an exciting opportunity for someone who enjoys leading from the floor, inspiring a team, and making sure every guest feels welcome. You'll play a key role in keeping our pub running smoothly, creating a positive team culture, and ensuring our guests leave looking forward to their next visit.
What You'll Be Responsible For
Team Leadership & Development
- Lead, motivate, and support a team of 4?15 bartenders, servers, and support staff.
- Provide hands-on training, coaching, and guidance.
- Lead by example and create a positive, respectful, and inclusive workplace.
- Assist with shift organization and team performance.
Daily Operations
- Oversee daily front-of-house operations to ensure smooth and efficient service.
- Maintain high standards of cleanliness, organization, and presentation.
- Ensure health, safety, and food-handling procedures are followed.
- Stay hands-on and proactive, anticipating challenges before they become problems.
Guest Experience & Customer Service
- Create a welcoming atmosphere where exceptional customer service is always the priority.
- Handle guest feedback, questions, and complaints with confidence and professionalism.
- Lead by example by delivering friendly, attentive, and memorable service.
Quality & Standards
- Maintain consistent standards for beverage quality, presentation, and service.
- Monitor bar operations and overall guest experience.
- Ensure responsible alcohol service and compliance with applicable regulations.
- Stay current with beverage trends and hospitality best practices.
Communication & Problem-Solving
- Address staff and guest concerns promptly and fairly.
- Communicate effectively with management and team members.
- Remain calm, confident, and solution-focused during busy shifts.
What We're Looking For
- Previous supervisory or leadership experience in a pub, bar, restaurant, or hospitality environment.
- Excellent leadership, communication, and interpersonal skills.
- A positive attitude and the ability to motivate others.
- Strong organizational skills and the ability to multitask.
- Confidence in handling guest concerns and resolving conflicts.
- Knowledge of beverages, cocktails, and bartending techniques.
- Understanding of cleanliness, food safety, and responsible alcohol service.
- Relevant certifications considered an asset.
- Flexibility to work evenings, weekends, and holidays as required.
What We Offer
We believe in looking after the people who look after our guests!
- *Consistent, fixed shifts* ? Enjoy a more predictable schedule and better work-life balance.
- *Tip-out opportunities* ? Benefit from additional earnings through our tip-out structure.
- *Staff discounts* ? Enjoy great savings on food and beverages.
- *A supportive team environment* ? Work alongside a team that values teamwork, respect, and great hospitality.
- *An opportunity to grow* ? Develop your leadership skills and take pride in making a real impact.
Ready to Take the Lead?
If you're passionate about hospitality, love working with people, and are ready to make a difference in a lively pub environment, we'd love to hear from you!
Submit your resume along with a cover letter telling us about your leadership experience and why you'd be a great addition to our team.
Come join us and help make every shift, every guest experience, and every team moment exceptional!
We look forward to meeting you!
Pay: $17.00-$19.00 per hour
Benefits
- Discounted or free food
Language
- English (required)
Licence/C