About this role
*Position Overview:* We are seeking a skilled and experienced Supervisor to oversee the daily operations of our vibrant pub. As the FOH supervisor, you will be responsible for supervisor a team of 4-15 employees, ensuring exceptional customer service, and maintaining a dynamic and efficient bar environment. The ideal candidate will have a passion for hospitality, a strong leadership presence, and a commitment to upholding the highest standards of quality and cleanliness.
*Responsibilities:*
* *Team Management:* Lead and supervise a diverse team of bartenders, servers, and support staff. Provide guidance, training, and support to ensure team cohesion and performance excellence. * *Operational Oversight:* Ensure compliance with health and safety regulations and maintain cleanliness standards. * *Customer Service Excellence:* Foster a customer-focused environment where exceptional service is a top priority. Handle customer inquiries, comments, and complaints in a professional and efficient manner. * *Quality Control:* Maintain high standards of beverage quality, presentation, and service. Conduct regular inspections and quality assessments to uphold consistency. * *Conflict Resolution:* Address and resolve conflicts or concerns among staff members or customers promptly and professionally. Foster a positive and inclusive work environment. * *Regulatory Compliance:* Ensure adherence to all relevant laws, regulations, and licensing requirements. Stay informed about industry trends and best practices.
*Qualifications:*
* Excellent leadership, interpersonal, and communication skills. * Strong organizational and multitasking abilities. * Ability to work under pressure and handle challenging situations with a calm demeanor. * Knowledge of beverage trends, mixology techniques, and industry best practices. * Certification in safe food handling and responsible alcohol service preferred.
If you have a passion for hospitality and leadership, and you're ready to take on the challenge of managing a dynamic team in a bustling pub environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!
Job Type: Full-time
Pay: $17.00-$19.00 per hour
Benefits: * Discounted or free food
Language: * English (required)
Licence/Certification: * Serve Right (required)
Work Location: In person