About this role
Location: Regina, SaskatchewanVarious FCC offices may be considered Closing Date (MM/DD/YYYY):11/17/2026 Worker Type: Permanent Language(s) Required: English Salary Range (plus eligible to receive a performance based incentive, applicable to position) :$94,620 - $128,020 Why FCC?At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide. Here's what you can expect when you join our team: Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programsPurpose-driven work: We build strong relationships, share knowledge and support the people who feed the worldGrowth: Learning and development opportunities to help you thriveHybrid work options-How you'll make an impactHelp employees and customers get back to work quickly when issues arise with FCC's lending applications.
As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners, the Service Desk and Domain teams to resolve problems and minimize service disruptions. You'll provide expert guidance to users by answering application-related questions, helping them navigate system functionality and business processes, and supporting the resolution of challenging issues. You'll act as a key liaison between business and technology teams, facilitating discussions, identifying solution options and helping drive decisions that improve application performance and user experience.
You'll also contribute to continuous improvement by leading root cause analysis activities, identifying recurring trends, enhancing support processes, and improving troubleshooting documentation and knowledge resources. Through your expertise and collaboration, you'll help ensure reliable application performance while supporting the ongoing evolution of FCC's lending solutions. If you enjoy solving complex problems, influencing outcomes, supporting end users and partnering with both business and technical teams to deliver practical solutions, this could be the role for you.
What you'll doInvestigate, triage and prioritize incidents reported by users and customers related to FCC's lending applicationsGuide users on application navigation, business processes and system functionalityDetermine whether reported incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution activitiesCollaborate closely with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues and minimize service disruptionsLead root cause analysis activities and recommend corrective actions to improve application stability and user experienceFacilitate discussions with business stakeholders and technical teams to identify solution options and support decision-makingUpdate and enhance troubleshooting documentation, knowledge articles and support processes to improve operational effectivenessAnalyze trends, recurring issues and user feedback to identify opportunities for continuous improvement and optimization of lending applicationsSupport testing and validation activities related to application enhancements, fixes and releasesUnderstand business needs, constraints and problems to identify solution options What you'll bring to the teamInformal leader and mentor who can influence outcomes and provide guidance to team members and stakeholdersStrong analytical thinker with the ability to diagnose complex problems and identify practical solutionsConfid