medical office assistant @ Capital OBGYN

Join Our Team!

Capital OBGYN is a specialist medical practice with a dedicated team committed to supporting patients at every step of their healthcare journey. If you thrive in a fast-paced environment, have a passion for healthcare and administration, and enjoy collaborating in a team setting, we would love to hear from you!

The Opportunity

Capital OBGYN, located in Fredericton, NB, is seeking a full-time Medical Office Assistant to join their team.

In this role, you will help create a welcoming and well-organized experience for patients. This opportunity is ideal for someone with experience providing administrative support in a healthcare setting. If you have a passion for healthcare, strong communication and multitasking skills, and recognize the importance of reliable attendance in supporting clinic operations, this could be a great opportunity for you!

Key Responsibilities, as required/applicable

• Manages day-to-day office functions and related administrative tasks.
• Provides professional and efficient service to patients and supports continuity of patient care.
• Manages appointment schedules, including booking appointments and investigations and documenting them appropriately.
• Ensures office schedules are appropriately booked and organized.
• Maintains accurate and detailed patient records, including patient communications, missed appointments, investigations, and consultation requests.
• Enters incoming patient consultations, billing, and other required information into the EMR.
• Accepts payments and issues receipts for privately paid services.
• Maintains patient forms and requisition folders and follows up with patients as required.
• Transcribes letters and other correspondence.
• Answers calls and communicates professionally and efficiently with patients, pharmacies, physicians, and other medical offices.
• Maintains a professional and welcoming office environment and performs other related administrative duties as required.

Experience/Education required

• Medical office administration diploma is preferred or equivalent education/experience.
• Familiarity with medical terminology is required.
• Experience as an administrative professional within a medical environment is considered an asset.
• Experience using an electronic medical record software (EMR) is an asset.
• General knowledge of the New Brunswick medical system is an asset.

Qualifications

• Ability to multitask and effectively manage competing priorities in a busy clinical environment.
• Strong attention to detail and organizational skills.
• Ability to work effectively with patients professionally and courteously.
• Ability to work effectively under pressure.
• Strong computer literacy and proficiency with Microsoft Office applications.
• Due to operational needs, proficiency in English is required; proficiency in French is considered an asset.

Working Conditions & Location

• The Medical Office Assistant position requires availability Monday to Friday from 8:30 a.m. to 4:00 p.m. Please note that once every five weeks, the employee will be scheduled in advance to provide end-of-day coverage and may be required to stay beyond 4:00 p.m. until the last patient has left the clinic.
• This schedule excludes evenings, weekends, and statutory holidays.
• The successful candidate will be expected to primarily work on-site.
• The clinic's team currently includes 11 Physicians, an RN and PSW and 9 administrative professionals.
• The clinic is located at 1015 Regent Street, Fredericton NB.

Why you should join our team

Apply for an exciting opportunity to join a positive, collaborative healthcare team where your contributions are valued and your well-being is supported. As a member of our team, you will benefit from:

• A professional, positive, and inclusive work environment that promotes employee wellness and work-life balance.
• Training and support in the clinic's electronic medical record (EMR) system.
• An opportunity to he