About this role
This process is intended to staff Group Leader positions, and to support future needs in Digital Systems and Innovation. Positions may support different IT streams, including infrastructure, cyber security, application services, enterprise technology services, service desk, IT service management, and related IT operations. Group Leaders provide day-to-day leadership, coordination, and advice for IT services, projects, and operations. They make operational decisions and exercise sound judgement to set priorities, assign and monitor work, support staff and vendors, manage issues and risks, and provide recommendations to improve service delivery.
Group Leaders work with clients, partners, technical teams, vendors, and management to understand needs, resolve issues, manage risks, prepare updates, and support sound decisions. They also contribute to planning, reporting, budgeting, procurement and contract monitoring, documentation, and continuous improvement activities.