About this role
Job summary
The Clinical Administrator reports into the Clinical Administration. Clinical Administrator is responsible for providing a full range of call handling and administrative duties for various services including community and inpatient services.
Main duties of the job
To maintain the strict confidentiality of information at all times.
Follow all administrative procedures and guidelines to provide and effective and timely support service to the clinical teams.
Liaise with internal and external health care professionals, patients and their carers/family to assist with all communication of information in a tactful and sensitive manner.
About us
St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.
We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.
We spend close to £10 million a year providing our specialist services. With just 18% of this funded by the Government, we rely heavily on donations and income generation from the local community.
Job description Job responsibilities
The role entails but is not limited to:
Deal with all incoming telephone calls efficiently and promptly with sensitive and professional manner, passing on any messages to the clinical teams and making outgoing calls and enquiries as required and directed.
Receive and process new referrals and admissions to the relevant services and scan relevant clinical information on an ongoing basis.
Update, review and maintain clinical records and other electronic filing systems as required using SystmOne.
Maintain patient medical records and ensure filing of medical papers in a timely manner.
Produce outgoing correspondence, e-mails, reports and notes as requested by the clinical and management team.
Collate and record data for the provision of reporting and statistics, updating service records such as Clinical equipment.
Be a flexible and supportive member of the Clinical Administrative team, covering for colleagues during holidays and other absences and undertaking any other duties as appropriate to the post.
Be flexible to cover meetings to provide admin support with taking notes/minutes.
Being conversant and complying with the policies and procedures of St Giles Hospice.
Developing and maintaining effective communication and working relationships with external agencies, external contractors/suppliers and other St Giles Hospice services.
Being responsible for maximising the use of available resources to obtain optimum benefit for the service.
Ensuring an annual appraisal is undertaken and that mandatory training is completed.
Always acting as an ambassador for St Giles Hospice to patients and their carers, health care professionals and the public.
Adopting standards and behaviours that are consistent with St Giles Hospice mission and values.
Be flexible and willing to undertake other roles in the clinical administration team as required with prior discussion i.e. Reception.
Just so you know:
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/
Person Specification
Values Essential
Exhibits our hospice values and behaviours
Qualifications Desirable
RSA 11 Typing/Word Processing
Skills Essential
Exhibits our hospice values and behaviours
Personal Attributes Essential
Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice
Experience Essential
Good oral and written communication presentation
Desirable
Knowledge of medical terminology Microsoft Office - Word, Excel and SystmOne
Other requirements Essential
Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Giles Hospice
Address Fisherwick Road
Whittington
Lichfield
Staffordshire
WS14 9LH
Employer's website https://www.stgileshospice.com/ (Opens in a new tab)