About this role
Job summary
An exciting opportunity has arisen to work in the Radiology Department.
We are looking for an 'amazing' Radiology Appointments Officer to work within a team of dedicated staff within the Radiology Department.
The successful candidate will need to always provide high level customer service and possess excellent communication skills. Excellent interpersonal skills are an essential part of this role.
She/he will be expected to cover Reception duties, be responsible for providing a central service for the scheduling of all Radiology appointments by ensuring compliance withIR(MR)R, RCR guidelines, Trust, and Department guidelines/protocols. Communicating with patients,consultants and staff at all levels and possess the ability to empathise with patients andrelatives regarding procedures and appointments.
The successful candidate must be computer literate, have clerical experience and possess numeracyand literacy skills.
Knowledge of the CRIS and Lorenzo system would be an advantage, but this is not essential astraining will be given on the job.
The candidate must have a flexible approach to working hours to meet service level requirements and will be required to work at Warrington and Halton Hospitals (both sites) tosuit service needs. The core hours will be Monday-Friday 8am-8pm with requirement of weekend and eveningworking on a rotational basis to support the departmental schedules.
Main duties of the job
1.To maintain a comprehensive radiological examination appointment system for the Department by ensuring all appointment requests are accurately input onto the x-ray system in a timely manner, in line with Trust and Government guidelines.
2.To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputting and ensure patient demographic data is accurate.
3.Where appropriate, to ensure requests are verified by x-ray consultants and clinical leads prior to the appointing and providing print outs of previous reports to facilitate this process.
4.Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
5.To encompass and utilize new technologies as and when they become operational.
6.Regular communication with Wards, GPs and outpatients using written and verbal communication regarding servicing/breakdown of rooms etc, which will affect patient diagnosis.
7.Regular direct communication with GPs, Consultants, Ward and patients regarding diagnostic procedures whilst maintaining confidentiality at all times.
8.Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other. Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn. Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description Job responsibilities
We have an exciting opportunity to be part of a friendly and innovative service that prides itself on high quality care and positive patient and staff experience. We are looking for an ambitious and organised Radiology Appointments Officer, who has excellent interpersonal and communicationskills to join our amazing admin team within the Radiology service.
FULL JOB DESCRIPTIO ATTACHED
Person Specification
Experience Essential
Experience of dealing with the public in a customer care/administration role
Desirable
Previous NHS Office/Reception role
Qualifications Essential
English and Mathematics GCSE Demonstrable working experience equivalent to NVQ 2 in Customer Service/ Business Administration
Desirable
RSA II (Typing) ECDL or working towards
Skills Essential
Good interpersonal skills and ability to relate to people with tact and diplomacy Positive and enthusiastic approach to work Polite and courteous
Desirable
Knowledge of Trust PAS system Knowledge of CRIS system Knowledge of Lorenzo system Knowledge of ICE
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (WHH)
Address Warrington and Halton Hospitals
Lovely Lane
Warrington
WA5 1QG
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)