About this role
Job summary
An exciting opportunity has arisen for an experienced and highly motivated Band 8A Service Manager to join our Ophthalmology service at Mid and South Essex NHS Foundation Trust.
Ophthalmology is a busy, complex and fast-paced service delivering care across multiple sites and a wide range of subspecialties and patient pathways. We are looking for an exceptional operational leader who can provide strong day-to-day management while driving service improvement, performance, workforce development and transformation.
Working closely with the clinical and divisional leadership teams, the successful candidate will take a key role in ensuring that Ophthalmology services are safe, effective, efficient and responsive to the needs of our patients.
Main duties of the job
As Service Manager, you will provide senior operational leadership across Ophthalmology and will be responsible for the effective management and delivery of services within your portfolio.
Your responsibilities will include
- Providing visible and effective operational leadership across Ophthalmology services.
- Managing service performance, capacity and demand, ensuring patient pathways are actively monitored and managed.
- Supporting delivery against national and local access and performance standards.
- Working collaboratively with clinical teams to maximise outpatient, diagnostic, theatre and treatment capacity.
- Leading and supporting service transformation, pathway redesign and continuous improvement.
- Providing leadership for administrative and operational teams.
- Supporting workforce planning, recruitment, retention, development and succession planning.
- Managing delegated budgets and contributing to financial planning, productivity and efficiency programmes.
- Identifying, managing and escalating operational, workforce, quality and patient-safety risks appropriately.
- Using activity, performance and workforce information to identify pressures and develop sustainable solutions.
- Ensuring robust governance arrangements are embedded throughout the service.
- Building strong working relationships with consultants, nursing and AHP teams, administrative colleagues, corporate services and external partners.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
Detailed job description and person specification are attached to provide you with required insight into the role.
Person Specification
Qualifications
Essential
- Masters degree or equivalent level of knowledge and experience in healthcare management, business management or a related discipline.
- Evidence of continuing professional development in leadership and management.
Desirable
- Formal leadership or management qualification.
- Project management, quality improvement or Lean qualification.
knowledge and experience
Essential
- Substantial senior operational management experience within a complex healthcare environment.
- Significant experience of managing clinical services, patient pathways and access performance
- Experience of workforce planning, recruitment, appraisal, attendance and performance management
Desirable
- Experience of managing services across multiple hospital sites.
- Experience of business cases and digital or pathway transformation.
- Operational management experience within Ophthalmology.
communication skills
Essential
- Highly developed written, verbal, presentation, negotiation and influencing skills.
- Ability to communicate highly complex, sensitive or contentious information to a wide range of audiences.
- Ability to prepare high-quality reports, business cases and formal responses.
personal and people
Essential
- Ability to lead, motivate and develop managers and teams.
- Experience of managing organisational change and supporting staff through uncertainty.
- Car owner driver
Desirable
- Coaching, mentoring or leadership development experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Prittlewell Chase
Westcliff on Sea Essex
SS0 0RY
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)