About this role
Job summary
Do you possess the ability to communicate empathetically with patients and their families, as well effectively with colleagues and professional clinicians at a variety of levels? Do you have proven administrative skills, are you well organised and do you pay meticulous attention to detail?
If so, and youre ready for a new challenge within a successful, forward-thinking organisation we would love to hear from you.
We offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.
Main duties of the job
Our Hospice Navigators support patients and carers to navigate the clinical services available to them at Farleigh and provide administrative support to our multidisciplinary clinical locality teams.
About us
Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve, and we are looking for highly motivated Hospice Navigator.
Job description Job responsibilities
As a Navigator you will work within a multi-disciplinary team (MDT) to support patients and carers to navigate the clinical services within the Hospice. By being up to date with all aspects of the Locality Care Team, the Navigator will be able to direct patients based on their initial presenting problem to the most appropriate member of the team. This role will be focused on providing general information and support about the hospice and the Locality Team services, to enable people to navigate the health and social care system and make choices that are best for them
A key aspect of the role involves daily communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of life limiting illness. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrityThe post holder will utilise their own knowledge of Hospice care to direct the patient to the most appropriate clinical resource within the Locality Care Team, based on their presenting need reducing the impact on clinical staff by signposting individuals whose needs cannot be met within the current hospice servicesIdentifying and directing these callers to community or voluntary services that may be able to meet these needs as requiredThe role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the registered practitioner where appropriateThe post holder will report any concerns regarding individual patients to the Locality Care Team Manager or clinical member of the teamThe Post holder will demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the clinical team members immediatelyTo support and implement any streamlined locality processes and services by embedding quality improvement methodology including clear outcome measures to produce efficient and highly performing community servicesTo support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, CCG, health and social care partners, businesses and voluntary organisationsTo undertake both routine admin tasks and specially identified tasks as per training and assessed as competentTo carry out administration duties required by the role including filing, report writing, documenting decisions madeTo coordinate the placing of domiciliary care packages
To understand that there will be some distressing situations and when to seek appropriate support/advice
Person Specification
Experience Essential
Experience of working in a clinical environment Administrative experience Excellent oral/written communication and interpersonal skills Willingness and ability to learn new skills Effective telephone skills Legible hand writing Ability to prioritise own work load effectively and to work on own initiative Ability to work accurately and with attention to detail Experience of effective team working Ability to establish and build effective working relationships, within the organisation with colleagues and volunteers and in other partner organisations.
Desirable
Word, excel and power point IT packages Knowledge and experience of database and network systems Knowledge of Mid Essex community resources both health and 3rd Sector Confident, caring, supportive and responsible person Awareness of own feelings towards death and dying Motivated, dynamic with a "can do" attitude Awareness of own career development needs Passionate about Hospice Care and enthusiasm for the vision of the organisation Team player who can work as part of our One Team ethos High level of emotional intelligence and resilience Flexible approach to work, with ability to work out of hours on occasions
Qualifications Essential
English & Maths GCSE above C or equivalent
Desirable
Diploma level education equivalent or working towards Associate Practitioner Qualification
Employer details Employer name Farleigh Hospice
Address Farleigh Hospice
North Court Road
Broomfield
Chelmsford
CM1 7FH
United Kingdom
Employer's website https://www.farleighhospice.org/ (Opens in a new tab)