About this role
Job summary
We are recruiting for a Support Adminstrator for the Hepatology Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Patient Administrator post is a varied role working within the Hepatology Team alongside the Consultants CNS and Secretarial teams.
You will need to be confident dealing with members on the telephone and interacting with all staff groups.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The post holder will add all patients referred for procedures to Lorenzo waiting lists in a timely manner, ensuring accurate and current details concerning patient / consultant demographics are correct and procedure details updated.
Book patients for day case procedures in accordance with targets and the Trust's access policy.
Liaise with patients, ensuring all appropriate letters and supporting information is provided.
Assist with any relevant telephone enquiries relating to the patient's admission, expected discharge time and any queries they may have.
When removing patients from the waiting list in line with the Trust's access policy, ensure correct communication is sent to referring clinician / clinical team.
Retrieve and action, as appropriate, all messages left via telephone and Envoy messaging services.
Act as the first point of contact within the Trust for patients who have any enquiries regarding their admission, liaising with clinical teams as appropriate.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Applicant information pack for further detailed information regarding this role.
Person Specification
Qualifications/Training Essential
Educated to minimum GCSE level or equivalent
Previous Experience Essential
Demonstrate administrative experience / appointment booking Team working
Desirable
NHS experience Patient administration experience
Skills Essential
Demonstrate verbal / written and interpersonal skills Ability to work well under pressure Demonstrate initiative and willingness to learn
Desirable
Lorenzo or similar patient access system
Knowledge Essential
IT including Microsoft word, excel, access, outlook, performance
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)