About this role
Job summary
Role Purpose
To provide full secretarial and administrative support to the Business Manager, GPs and other Health Professionals. Liaising, supporting and coordinating information to assist with the completion of duties and seeking to provide excellence in patient care at all times Deliver a positive experience to all patients and service providers by the provision of an efficient, confidential and professional service.
Main duties of the job
To provide an efficient and accurate secretarial service to the Practice, GPs and other Health Professionals. This includes audio typing, copy typing, letters, reports, patient referrals, minutes, memorandums, telephone calls
To initiate and compose correspondence, whether internal or external in a professional and timely manner
To deal with patient concerns and complaints in a calm and professional manner
To undertake administrative tasks associated with the referral of patients, to accurately maintain and monitor the practice records of referrals.
To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, process reviews, letter writing, faxing, emailing, scanning
To accurately update and monitor patient records and information systems both manual and computerised
To resolve a wide variety of patient queries received by telephone, in person and in writing
To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care
In liaison with the Site Manager assist with practice administration activities including; reviewing patient statistics and information, maintaining adequate clinical and non-clinical supplies
To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation) ,Confidentiality and Health and Safety
About us
GPS Healthcare is a high-performing, single-practice Primary Care Network (PCN) operating across six sites in central and south Solihull. We provide care to nearly 40,000 patients and work collaboratively with partner PCNs, University Hospitals Birmingham (UHB), Solihull Council, Community Services, and the Integrated Care Board (ICB).
Our team is committed to providing outstanding patient care within a supportive, forward-thinking environment. Solihull offers excellent transport links, a semi-rural setting, proximity to Birmingham Airport and the NEC, and access to scenic Warwickshire countryside contributing to a high quality of life for both staff and residents.
We offer a comprehensive range of staff benefits including:
Competitive salary aligned with experience and qualifications
Flexible working options to support worklife balance
Membership of the NHS Pension Scheme
Car Lease Scheme (subject to eligibility)
A paid day off for your birthday
Access to our Employee Assistance Programme (EAP)
A friendly, supportive and professional working culture where development is encouraged
Join us at GPS Healthcare and be part of a team committed to improving patient experience, organisational safety and high-quality care.
Job description Job responsibilities Responsibilities
To provide full secretarial and administrative support to the GPs and other Health Professionals. Liaising, supporting and coordinating information to assist with the completion of duties and seeking to provide excellence in patient care at all times Deliver a positive experience to all patients and service providers by the provision of an efficient, confidential and professional service. To provide an efficient and accurate secretarial service to the GPs and other Health Professionals. This includes audio typing, copy typing, letters, reports, patient referrals, minutes, memorandums, telephone calls etc To initiate and compose correspondence, whether internal or external in a professional and timely manner. To deal with patient concerns and complaints in a calm and professional manner To undertake administrative tasks associated with the referral of patients, to accurately maintain and monitor the practice records of referrals including Choose and Book. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, process reviews, letter writing, faxing, scanning, read coding, auditing To accurately update and monitor patient records and information systems both manual and computerised. To resolve a wide variety of patient queries received by telephone, in person and in writing in a professional and courteous manner. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care. To assist with practice administration activities including; reviewing patient statistics and information, maintaining adequate clinical and non-clinical supplies, editing correspondence templates, initiating new services. As a potential key holder ensure buildings are left safe and secure upon leaving of an evening To work as a positive and supportive team member, providing cover for similar posts as required To attend meetings, training and conferences as appropriate for the role and as required To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation) ,Confidentiality and Health and Safety Such other duties as may be reasonably required.
Person Specification
Skills Essential
Beginners level Word and Excel or equivalent Ability to train and utilise new IT Systems Accurate and timely data entry skills Understand Data Protection Correspondence / letter writing Helping to implement initiatives Ability to manage and prioritise workloads Ensure achievement of deadlines Work under own initiative when appropriate Identify opportunities for improvement Respect patients confidentiality at all times Respect the differing views and needs of patients and colleagues
Desirable
Copy and Audio Typing Intermediate Microsoft Office packages or equivalent Ability to listen, clarify, identify solutions and agree actions on the telephone and face to face Build relationships external service teams Identify and progress forward with efficiencies Identify quality and development opportunities Understand equality diversity and how it affects this position
Experience Essential
Proven experience as a Medical Secretary Working within a busy environment Applying accurate data entry Proven experience in using data entry tools / IT systems Strong customer service experience Handling telephone enquiries and making outbound calls Ability to work effectively as part of a team Ability to understand the purpose and goals of the task in hand Ability to ensure accuracy of activity by monitoring own standards and asking for appropriate support Ability to identify and progress forward with efficiencies To work under own initiative when appropriate Ability to manage own workloads understanding own priorities Excellent organizational skills
Desirable
Reception administration Clinical administration experience Some knowledge of the NHS and clinical procedures Understand client requirements and translate into successful outcomes Help to implement initiatives
Qualifications Essential
GCSE Grade A-C Maths and English (or equivalent)
Desirable
Typing skills RSA or Equivalent Secretarial Qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GPS Healthcare
Address Meadowside Surgery
30 Winchcombe Road
Solihull
West Midlands
B92 8PJ
United Kingdom
Employer's website https://www.gpshealthcare.co.uk/ (Opens in a new tab)