About this role
Job summary
We are seeking an GP Receptionist / Call taker to join our team at GPS Healthcare.The ideal candidate will have experience of working in a busy reception or administration environment and have strong customer service skills.
Key Responsibilities for our Receptionist includes
Answer incoming patient calls professionally and efficientlyBook, amend, and cancel appointments using the practice systemHandle patient enquiries and direct calls appropriatelyGreet patients and visitors at receptionMaintain confidentiality and accurate patient recordsSupport clinicians and administrative staff as required
Main duties of the job
Front of House duties:
Including desk enquiries, inbound and outbound telephone calls, appointments, prescription queries, letter processing, difficult discussions, general care of patients
Back office duties :
Including scanning, reports, tasks, letters and new patient registrations.
About us
Tanworth Lane Surgery is part of a wider group of GP Practices working together.
Flexibility to work at the other premises when requested is required as part of this role.
The locations of the other key GP Practices are listed below but are not exclusive. Other locations may be added to this list.
You may also be expected to travel to alternative locations for training and development
Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RAIf you are interested in applying to be a GP Receptionist / Call Taker with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to [email protected] by 24 May 2026.
Job description Job responsibilities
Answer incoming patient calls professionally and efficientlyBook, amend, and cancel appointments using the practice systemHandle patient enquiries and direct calls appropriatelyGreet patients and visitors at receptionMaintain confidentiality and accurate patient recordsSupport clinicians and administrative staff as requiredRequirementsExcellent telephone and communication skillsStrong customer service experienceAbility to remain calm under pressure in a fast-paced environmentGood IT and administrative skillsPrevious GP surgery, NHS, reception, or call handling experience desirable (but not always essential)What We OfferSupportive team environmentTraining and development opportunitiesNHS/healthcare experience
Person Specification
Qualifications Essential
GCSE Grade A-C Maths and English (or equivalent)
Desirable
As Level 1
Experience Essential
Reception / Administration experience Working within a busy environment Applying accurate data entry Proven experience in using data entry tools / IT systems Proven customer service skills Answering telephone enquiries / making outbound calls Correspondence / letter writing Worked as part of a team Ability to understand the purpose and goals of the task in hand. Ability to ensure accuracy of activity by monitoring own standards and asking for appropriate support Ability to manage own workloads, understanding own priorities and sourcing help to achieve them whenever appropriate
Desirable
Reception / Administration / Clinical Administration experience Working with the general public Some knowledge of the NHS and clinical procedures Dealing with confidentiality In addition to Level 1 To create and maintain records and reports In addition to Level 1 Maintaining relationships with a wide range of clients Understand client requirements and translate into successful outcomes In addition to Level 1 Experience of working towards goals or targets In addition to Level 1 Ability to identify and progress forward with efficiencies To work under own initiative when appropriate Helped to implement initiatives In addition to Level 1 Excellent organizational skills Co-ordinating Rotas / Diaries / Workloads
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GPS Healthcare
Address Tanworth Lane Surgery
Tanworth Lane
Shirley
Solihull
West Midlands
B90 4DD
United Kingdom
Employer's website https://www.gpshealthcare.co.uk/ (Opens in a new tab)