About this role
The Opportunity
Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an SAP SD Senior Associate you will support client needs by analyzing requirements, implementing SAP CRM solutions, and providing training and support that help improve customer relationship management processes and operational efficiency within our Advisory practice. As a Senior Associate you will build meaningful client connections, manage assigned workstreams, guide junior team members, and navigate complex situations while deepening your technical skills and broadening your understanding of the business context. In this role at PwC, you will contribute to SAP Customer work across implementation and support activities, interpret feedback to shape deliverables, and apply critical thinking to help teams deliver consistent results across evolving client needs.
Responsibilities
- Analyzing client requirements and translating business needs into SAP Customer solutions that support customer relationship management processes
- Configuring and maintaining SAP CRM functionality, including workflow, master data, and process alignment across assigned workstreams
- Supporting implementation and enhancement activities for SAP CRM and SAP Cloud for Customer solutions within client engagements
- Interpreting process gaps and recommending configuration changes that improve customer engagement and service operations
- Testing system functionality, documenting issues, and validating fixes across integration and deployment activities
- Preparing training materials and supporting end users through solution walkthroughs and adoption support
- Collaborating with client stakeholders to clarify requirements, manage expectations, and address functional questions throughout delivery
- Applying analytical thinking to troubleshoot system issues, assess impacts, and support timely resolution of functional defects
- Monitoring assigned deliverables, tracking progress, and escalating risks or dependencies that may affect project timelines
- Mentoring junior team members on SAP CRM processes, delivery tasks, and issue resolution approaches
What You Must Have
- At least a Bachelor's degree
- At least 4 to 8 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- At least one SAP certification in SAP Customer or S/4HANA customer-facing solutions
- Demonstrating SAP SD implementation, enhancement, or support experience
- Applying SAP Sales, Service, Commerce, or Customer Data knowledge
- Interpreting customer process flows and resolving application issues
- Utilizing business process consulting for client-facing SAP delivery
- Mentoring junior team members across assigned workstreams