About this role
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
Guest Experience Agent – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco
About Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 115 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:
Nestled along the shores of the Atlantic Ocean in Morocco's capital city, Four Seasons Hotel Rabat Kasr Al Bahr seamlessly blends rich cultural heritage with contemporary luxury. Set within a historic landmark surrounded by lush gardens, the hotel features elegant accommodations, exceptional dining venues, curated wellness experiences, and world-class service. As one of Rabat's premier luxury destinations, the hotel offers guests an authentic connection to Morocco's vibrant culture while delivering the legendary hospitality for which Four Seasons is renowned.
The Role of Guest Experience Agent
We currently have an opportunity for a Guest Experience Agent to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!
Reporting to the Guest Experience Manager, the Guest Experience Agent is responsible for creating exceptional and personalized guest experiences throughout every stage of the guest journey. This role serves as a key point of contact for guests, ensuring seamless arrivals and departures, anticipating guest needs, handling special requests, and delivering memorable interactions that reflect Four Seasons' legendary service standards.
The Guest Experience Agent actively supports the recognition and care of VIP, Elite, and return guests by maintaining accurate guest preferences, coordinating special arrangements, and collaborating closely with Front Office, Concierge, Housekeeping, Food & Beverage, and other hotel departments. The role also assists with guest communications, service recovery, guest engagement initiatives, and ensuring all guest concerns are resolved promptly and professionally.
Our Ideal Guest Experience Agent Candidate Will Have:
This position requires a passionate hospitality professional with exceptional interpersonal and communication skills, a strong service mindset, and the ability to build genuine connections with guests from diverse backgrounds.
The ideal candidate demonstrates excellent problem-solving abilities, attention to detail, emotional intelligence, and a commitment to exceeding guest expectations. Previous experience in Front Office, Guest Relations, Concierge, or luxury hospitality operations is preferred.
A solid work ethic, strong organizational skills, proficiency in Microsoft Office and Opera PMS, and the ability to work effectively in a fast-paced environment are essential. You will be a true ambassador of the Four Seasons Golden Rule, creating memorable experiences while contributing to a positive and collaborative team culture.
Fluency in French, Arabic, and English is required for this role, along with eligibility to work in Morocco.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule, people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed employer of choice.