About this role
Job summary
Working Part time: 22.5 hours per week
We are looking for an organised and proactive individual to support the smooth running of our AMD and non-AMD injection services.
In this role, you will manage patient waiting lists, schedule clinics and treatment sessions, and ensure accurate, timely data entry in line with Trust policies.Working closely with the Practice Manager and clinical teams, you will help prevent waiting time breaches, coordinate theatre and clinic capacity, and maintain clear communication with patients and staff. You will also handle enquiries, prepare documentation for audits and meetings, and provide essential administrative support to keep the service operating efficiently. This is a key role for someone who thrives in a fast-paced clinical environment and enjoys ensuring patients receive a seamless, well-coordinated experience.
Main duties of the job
Manage and monitor the AMD and non-AMD injection waiting lists, ensuring compliance with Trust policies and preventing waiting time breaches.
Oversee and update the daily PTL, correcting errors and escalating capacity issues when needed.
Accurately add, update, and maintain patient waiting list records, including admissions, cancellations, suspensions, and patient communication.
Schedule and amend clinic and treatment session appointments, coordinating patient numbers with staff availability.
Liaise with consultants and clinical teams to support theatre scheduling, case mix planning, and special patient requirements.
Ensure all DNAs, cancellations, and removals comply with Trust waiting list procedures.
Maintain accurate databases for AMD and non-AMD patients, providing data for clinicians, nursing teams, and finance.
Handle patient enquiries and service-related correspondence, referring complex queries to the nurse in charge.
Prepare documentation for audits, reporting, and meetings.
Provide administrative and secretarial support to the AMD and non-AMD services.
Order and maintain stock levels, including stationery, via the e-procurement system.
About us
The Trust's services are provided from three locations:
o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications Essential
NVQ Level 3 in Business Administration or equivalent experience Minimum GCSE grade A - C English, or equivalent knowledge.
Knowledge and Experience Essential
IT literate Ability to use a range of IT applications to create reports and maintain information (i.e. Excel, Word)
Desirable
Experience of NHS/Health Care environment Knowledge of waiting list administration Previous experience working in an ophthalic environment Knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Countess of Chester Hospital NHS Foundation Trust
Address The Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)