About this role
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
Main duties of the job
Provide effective and efficient reception service to patients and any other visitors. To be able to cover all reception roles as necessary. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Non-clinical triage of patients problems in order for appointments to be made with the most appropriate clinician. Arrange home visits Deal with patient bookings and enquiries in a friendly and courteous manner both face to face and over the telephone. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Action prescriptions in an accurate and timely manner including repeat/controlled and acute prescriptions as per practice prescribing protocols. Accurately process results and allocate them to the appropriate clinician for review and action. Take action on clinicians requests for further information/patient contact information etc., ensuring completion of all associated paperwork. Action and process tasks as requested via EMIS and email. Action and process electronic consultation requests in accordance with patients needs. Monitor and action emails being received into the practices generic email. Keeping the paper records system up to date and in order, ensuring the speedy filing of paper records as required. Chaperoning when needed and when fully trained. Undertake any other ad-hoc tasks assigned by the managers.
About us
Western Road Medical Centre is a large NHS GP practice offering services to nearly eighteen thousand patients.
The practice strives to provide a best health care possible to its patients and is supported by additional staff from the Primary Care Network such as Pharmacists, Pharmacy Technicians, Physiotherapists, Dietitian and Social Prescribers, to provide more holistic services.
For further information please see the practice website https://westernroad.co.uk
Job description Job responsibilities
Job description
Part-Time Medical Receptionist
Weekly Hours 15hrs 30min
Monday 13:30 - 19:00 (no lunch break)
Wednesday 13:30 18:30 (no lunch break)
Thursday 13:30 - 18:30 (no lunch break)
Role summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
Job responsibilities:
The following list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.
Main Duties:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. To be able to cover all reception roles as necessary. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Non-clinical triage of patients problems in order for appointments to be made with the most appropriate clinician. Arrange home visits ensuring careful recording of all relevant details for the doctor. Deal with patient bookings and enquiries in a friendly and courteous manner both face to face and over the telephone. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Action prescriptions in an accurate and timely manner including repeat/controlled and acute prescriptions as per practice prescribing protocols. Audit and remove prescriptions not collected by patients. Results - to accurately process results and allocate them to the appropriate clinician for review and action. Take action on clinicians requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork. To action and process tasks as requested via EMIS and email. To action and process electronic consultation requests in accordance with patients needs. To monitor and action emails being received into the practices generic email. To undertake new patient notes summarising on arrival of patient paper medical records. Keeping the paper records system up to date and in order, ensuring the speedy filing of paper records as required. Chaperoning when needed and when fully trained. To undertake any other ad-hoc tasks assigned by the managers. Other Duties:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Where necessary advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Ambulance/transport bookings as per protocol. Ensure incoming emails are dealt with accurately referred to the attention of the relevant person. Process incoming and outgoing mail according to practice protocols. Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area Other Tasks
Ensure waiting room is tidy throughout the day. Ensure building security have thorough knowledge of doors/windows/alarm. Clear consulting rooms after surgery. Covering colleagues holiday and sick cover as required. Any other tasks allocated by managers Job Types: Part-time, Permanent
Part-time hours: 15hrs 30min per week
Salary: From £13.00 per hour to start. Will raise to £13.23 per hour after 6 months' probation period.
Benefits:
Company NHS Pension On-site parking on a first come first served basis. Sick pay COVID-19 considerations:
Guidelines from NHS England in place.
Ability to commute/relocate:
Romford RM1 3LS: reliably commute or plan to relocate before starting work (preferred) Experience:
Medical Receptionist: 1 year (preferred)Please email your CV with covering letter to [email protected]
Person Specification
Qualifications Essential
GCSE grade C or above in English; GCSE grade C or above in Maths; Experience of administrative duties; Good communication skills (written); Experience of working in a team and autonomously; Experience of using telephone; Competent using Office 365
Desirable
Experience of working in a health care setting; Experience of working in NHS Primary Care; Optum (Emis web) user skills; Good knowledge of medical terminology; Understanding of clinical coding
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Western Road Medical Centre
Address 99 Western Road
Romford
Essex
RM1 3LS
United Kingdom
Employer's website https://westernroad.co.uk/ (Opens in a new tab)