About this role
Job summary Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group. Please be advised that this role is a field based role. Core responsibilities will include the following: Main point of contact for providing advice and guidance to callers into the HR Department. To manage a small caseload of ER cases including Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations. To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff. To support on reducing sickness absence through active management of cases including short-term & long-term sickness. To support on meeting the Companys key performance indicators which relate to case work including sickness absence, grievance, investigations.
Main duties of the job Akari Care is looking for an ER Advisor to work closely with Regional and Home Managers to support the community of homes. The role involves coaching, mentoring, training, and offering guidance to Home Managers while providing advice to callers in the HR Department. Responsibilities include managing a small caseload of ER cases and developing relationships with colleagues to ensure a pragmatic approach to employee relations. The role also focuses on reducing sickness absence and meeting key performance indicators related to case work. The successful candidate should possess strong communication skills and have a can-do attitude, demonstrating organizational skills and proficiency in IT systems.
About us Akari Care has a reputation for delivering excellent care to residents and supporting its staff with robust leadership. As an ER Advisor, you'll be part of a company that values both its employees and residents, promoting a culture of care and empathy across its homes. The role involves working closely with a team to create a supportive environment for Home Managers, assisting in the management of employee relations. The organization places a strong emphasis on professional development, training, and companionship, creating a workplace that nurtures growth, confidence, and unwavering support.
Job description Job responsibilities Job Description
Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor,train,and support Home Managers across the Group.
Please be advised that this role is a field based role.
Core responsibilities will include the following:
Main point of contact for providing advice and guidance to callers into the HR Department To manage a small caseload of ER cases including Develop andmaintainrelationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations. To ensure the provision of advice to all managersregardingall aspects of employment procedure for all categories of staff To support on reducing sickness absence through active management of cases including short-term & long-term sickness To support on meeting the Companys key performance indicators which relate to case work including sickness absence, grievance, investigations. To support with managing referrals to regulatory bodies whererequired Escalate cases and/or seek guidance from the HR Advisor(s) as and whererequired Collate,analyse,and produce reportsmonthlywhererequiredThe successful candidate:
Cancommunicate effectively, verbally and in writing, to differing audiences Canprepareaccuratewritten correspondence, with a focus on attention to detail Have a can-do attitude and the ability to exercise initiative Have demonstrable organisational skills Possess advanced keyboard skills a high degree of accuracy and speedrequiredin all tasks Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives Demonstratehigh levelof confidentiality Possess a good standard of IT systems, using Microsoft Word, Excel Be able to work effectively alone and as part of a team Must Have/Desirable: We are especially keen to hear from individuals who can demonstrate experience in the following: Provide expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters. Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law. Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment. Previous experience within a care setting is advantageous but not essential. Willingness to travel, predominantly across the North East, with occasional national travel as required.
Person Specification
Qualifications Essential
Experience in ER case management, excellent communication skills, organizational skills, proficiency in Microsoft Word and Excel.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Akari Care Limited
Address Akari Care
Field Based Role
LS11 5DZ
United Kingdom
Employer's website https://www.akaricare.co.uk (Opens in a new tab)