About this role
Salary: £30,000 - 33,000 per year
Requirements
- Previous experience providing IT support
- Practical troubleshooting skills and confidence supporting colleagues with varying levels of technical knowledge
- Confidence using Microsoft 365 and carrying out basic IT administration, such as printer setup and user account settings
- A patient, approachable manner and the ability to explain technical information clearly
- A proactive approach to resolving problems and seeing tasks through
- Strong organisational skills, attention to detail and the ability to balance competing priorities
- The ability to build effective relationships with colleagues, IT providers, building management and contractors
- Willingness to complete training in first aid, fire safety and workstation assessments within the first three months
Responsibilities
- Troubleshoot everyday issues with laptops, printers, peripherals, software and video conferencing
- Support colleagues with Microsoft 365, including Word, Excel, Teams and SharePoint
- Coordinate support requests with the external IT provider, escalate complex issues and follow them through to resolution
- Prepare laptops and coordinate accounts, access and IT inductions for new starters, as well as equipment returns and account closures for leavers
- Support hardware and software rollouts and maintain accurate equipment records
- Create user guides, deliver practical training and promote cyber security awareness
- Identify opportunities to improve processes and make better use of technology
- Coordinate day-to-day office services, meeting rooms and workstations to maintain an organised and welcoming environment
- Liaise with building management and external suppliers to arrange maintenance, servicing and repairs, and follow up to ensure issues are resolved
- Coordinate cleaning, waste management and office equipment maintenance
- Manage staff access fobs and support workplace inductions
- Identify health and safety hazards, report concerns and help ensure appropriate action is taken
- Complete workstation assessments for office and remote workers, maintain records and coordinate any required equipment or adjustments
- Join the workplace first aid and fire marshal team
Technologies
- Excel
- Hardware
- Support
- Microsoft 365
- Security
- SharePoint
- Office 365
More
Were looking for an IT Support & Operations Officer for a 12-month fixed-term contract. This varied, people-focused role combines practical IT support with responsibility for coordinating office facilities and services, helping us keep the workplace safe, well maintained and equipped for colleagues and visitors. Training will be provided for the workplace first aid and fire marshal team.
last updated 45 week of 2026