About this role
Salary: £45,000 - 50,000 per year
Requirements
- Experience managing and developing a 2nd Line IT Support team.
- Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure.
- Experience with Exchange, PowerShell, networking and VMware.
- Understanding of ITIL, Incident, Change and Release Management.
- Strong troubleshooting, communication and stakeholder management skills.
- A proactive approach to service improvement, automation and team development.
Responsibilities
- Manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations.
- Drive service improvements and ensure high standards of incident management.
- Develop processes and documentation.
- Provide technical support for a broad IT infrastructure covering on-premise and cloud environments.
Technologies
- Active Directory
- Azure
- Cloud
- Incident Management
- Support
- ITIL
- Microsoft 365
- PowerShell
- VMware
- Windows
- Office 365
More
We are seeking an IT Technical Support Team Leader for a role based in Oxfordshire, with four days per week in the office. The position offers a salary of up to £50,000 per annum.
last updated 45 week of 2026